Dutton St Medical & Dental Centre

Only cares about taking your money. Bad experience honestly. I had to run a blood test to see what my blood sugar level was. The result of the test is not diagnostic so I only needed to know the result to see how well I am doing and the doctor knows that very well. I call the center to know what my result was, the receptionist insists on booking me for an on phone consultation to get additional 80$ only to be able to know my result! The doctor calls for literally 50 seconds and then they charge me 80$! I remember going to another practice where the doctor gave me a 10 mins follow up call to explain my results to me without charging me anything yet this practice changed me 80$ for 50 seconds of the doctor’s precious time! Such a disgrace, not forgiving you for taking my money by force otherwise you wouldn’t give me my lab results!

DR Rabih is an asset to this practice he is so professional caring and very thorough. Hope he comes back full time.

I really suggest you improve your organisation. Called last week around 1.5 hours earlier to book an appointment for my son because everytime he attend, you do not see him. Upon arrival, he was advised that he has no booking. I had to enter an argument and prove my phone call before he was booked in to see the doctor.

Yesterday, I called at 7: 09PM and booked a telehealth appointment for my daughter who is 1 year old. I clearly mentioned that she has a 40 degree fever if the doctor could call us promptly. We were advised that the doctor has a few patients and then can call. Not only did the doctor not call us promptly, the doctor did not bother calling a call. Honestly, this shows a lack of respect and care. Highly disappointed. I am sure Dr Horani would not be impressed by how his practice is being run.

We visited the clinic today for my daughter asthma. Dr Nada was there and she treated my daughter and took her time to diagnose her.

Very disappointed with the way they just called within few minutes to cancel my 10 year old Pfizer vaccination saying the government gave them a expired patch and they just found out few minutes before our appointment. BS why last minute, shouldn't you check everything 1st thing in the morning before every appointment? Surely you have given someone else my sons dose, very poor management, very disappointed

Monday 17/01/2022.
This place is an absolute joke. Took my kids for their vaccines and they were booked for the wrong age group. So we rescheduled. A week later we arrive at our new booking and after waiting for over an hour, we ask the reception if everything is ok. We are told the Doctor has double booked. After more waiting the nurse informs us the vaccines they have are expired.
Sorry please re-book.
Bear in mind my kids are trying hard to prepare themselves for a needle arm.

I want to point out the staff there were nothing but polite, so there are no issues about that.

This place is simply run terribly and seems so dis-organised. Wake up, you are practicing medicine, if you can't get the simple things right, then how can we trust in getting the important stuff right.
Neither my family or myself will ever step foot in there again.

Dr ElKhoury is an absolute pleasure to deal with, professional, extremely knowledgeable and caring. He has been taking care of our whole family since the centre opened and I can't recommend him highly enough.

Don't waste your time and money here, they clearly do not care about their patients. Dr Nada was hostile, impatient and dismissed all our problems. She refused to listen to all our concerns and rushed the whole appointment.

Please avoid the dentist Coraline at this centre as she will take your money.

I went to this dentist as one side of my gums was swollen. She forced me into getting a cleaning done (I had a cleaning done 3 months before).

She also informed me that I had to spend $1000 to get my gums deep cleaned an additional $500 on a mouthguard for my teeth. She pushed me to come back next week for the deep cleaning.

The cleaning that she proceeded to do on me was incredibly painful. I never had problems with getting my teeth cleaned before but with Coraline, it was extremely painful.

Afterwards, the dental receptionist did not issue me a proper receipt and did not ask me for my health fund card even though I had written on the form that she provided me that I had a health fund card.

I have made multiple complaints against this dentist and multiple times, they have told me that they would call me back but they never did. I am forced to resort to this review because of the unprofessional conduct and negligence by the dental side of this medical centre.

I have never had a problem with the medical side but the dental side is only interested in monetary gain and not the health of their patients.

I went for a check up on side of my gums but instead I was forced to pay $185 for a cleaning I did not want and almost pressured into paying $1500 to this dentist who only wanted my money.

Please avoid Coraline at all costs unless you want your money taken like mine was.

My wife waited around one and a half hours after her scheduled appointment to be seen by the doctor. Dr Waffa was not prepared and was very rude to my wife, she ridiculed and talked over her and was of absolutely no help. I highly recommend you go elsewhere

Baby daughter had painful nappy rash, saw a male doctor who sent us home with hydrozole cream. Rash became severe, sought second opinion to be told it was hand foot and mouth not nappy rash dr should have known from the tell tale blisters. Caused us a lot of pain and worry. If they can get something this simple wrong my mind boggles at their negligence and lack of care. Forgot it don't ever go here pathetic bunch the lot of them

Rubbish customer service. Specially the that rude arrogant receptionist. That is the face of the medical centre.

Dr Amina the new dentist is just perfect for kids, highly recommend her, what a soft and sweet personality this girl have and the way she talks and makes the kids comfortable is just amazing. Just like others she not only tells go brush so and so many times but she will make sure your kids know how to brush. So much respect for this amazing young lady.

Excessively long waits (hours) and inexperienced doctors. Look after yourself elsewhere. Hard for parking, small practice. Sicknesses bound to be spread within such a small area. Receptionists are terrible with answering the phone and are really unhelpful. Booking an appointment is absolutely pointless as you will NEVER go in at your scheduled time, especially if someone turns up a minute before your appointment. Waste of time. Have gone elsewhere!

Excellent service and staff! Highly recommended. The doctor gave the perfect time for my treatment and gave me a very elaborate dental plan! Highly recommend

Very professional staff, appointment right on time didn’t have to wait;). Calm positive environment. The Dr. Maysem was very sweet and very informative about every step she was about to do. Definite recommendation of Dutton street dental clinic!

My daughter saw the dentist here this evening and both he and the assistant where gentle an accommodating. Appointment was on time. I really like this dental centre. Dentist explained everything and I felt comfortable with him working on my child. He is experienced and knowledgeable.

I've been here a couple of times. I found the receptionist to be great. She was friendly and helpful, and the doctor I saw was thorough and pleasant.

Very pleasant and helpful staff and doctors. Receptionist are pleasant. Waiting time is sometimes too long. But that’s everywhere.

Unorganized, f*#k appointments/bookings and waste peoples time. Good chance youll never see the same doctor twice and always different opinions. Pat you on the back and send you out with the same problems youv been trying to rectify for 12months. Go see a mechanic for your medical problems