Decode Group

Take 11 months to get a shower screen defect fixed and still not completed. Shower screen installed incorrectly, 28cm gap to enter shower, 11 months, 3 installers and still not completed.
Water leaking in roof, email after email to so called 'customer care' definitely no customer care!

Decode has been very helpful. I am a Canterbury resident and the defect team was super quick in coming to my place and get things fixed. Appreciate your hard work and help. The overall experience with Decode Group has been excellent.

Thanks to Ahmed from Decode Group for his prompt response. He has been responsive and professional in dealing with building issues. Much appreciate.

My experience with Decode has been nothing short of memorable. Purchasing a property built by a trusted Builder is difficult to find, but the way Decode handled the post settlement was so friendly and highly professional. I have found my forever home and Decode have made that such a positive experience

I done scaffolding for dcode and wen I finished the job they didn’t answer my phone calls and ignored me and haven’t paid my invoice. It’s been 6 months I have been chasing them. Shame on Sam and hamza brothers. Crooks.

I am a Burwood resident and I would like thank Gizela and her amazing team so much, I have an electrical issue overnight and they answer my urgent phone call and guide me with all the process until it was fixed. Thank you so much Decode

The Decode team assisted me with rectifying issues in a timely manner. Was kept updated throughout the whole process all whilst the team was very professional and diligent. 10/10 Service.

I own a property built by Decode. They have an amazing customer service team, willing to provide support as and when required. All contractors under them are friendly, knowledgeable and professional. They went to extreme lengths to sort concerns I had regarding a few fixes. I am touched by their staff Sebastian and Tiffany who heard me and took specific approvals to get it fixed asap. Thank you Decode and team! A special mention for the building manager, Mayank who is always available to talk, listen and guide. Thank you!

The team at Decode were very accommodating and easy to deal with getting my unit issues fixed in a timely manner.

Great Builder, very professional! So easy to communicate with regarding any problems in my unit

I am super pleased with Decode's responsiveness in dealing with the issues in my unit. I know there have been massive delays from Covid, but throughout the whole lockdown period, I was updated and had all of my issues attended swiftly. Thank you Decode team!

The team is highly professional, prompt and responsive.
They handle issues carefully and smoothly with attention to details.
Due to the lockdown restrictions have been so delays but I had the assurance from the team that all works will be addressed, and that peace of mind is priceless.

Always easy to communicate and helpful!

A very professional, helpful, responsive and friendly team! Always attentive to our needs when there was an issue in our apartment. Great experience!

Very positive experience dealing with decode group.professional and always attentive to our needs

Excellent customer service. Very professional and above and beyond service for my enquiry. Team was very friendly, warming, and helpful.

Action requests in a timely manner. Reliable and great service:) No hesitation in recommending.

Excellent customer service. I had an urgent issue in my unit over the weekend which need attention. The team answered my phone call and gave professional assistance during the process. Thank you team

Tried to email just to confirm for the handyman to come and fix the issues but no response. The issues still exist before settlement until I moved for 6 weeks now, and the handyman supposed to come back two weeks ago to finish the job but nothing until now. Balcony's window list is missing parts, painting is not nicely done, poor quality of paint, lift already out ot service even though it's a new buildinga nd supposedly new lift, joinery problem still not fixed yet, bought this new unit but received a really bad scratches on bath tub that they still need to fix but no one has contacted me until now. Floor board also has issues that still need to be fixed. All of these issues are already exist before settlement.
Worst ever.

Excellent communication and professional manner! Team replied promptly and kept me in the loop throughout the process.

Great company cant wait for their new building in chats wood looking great and great people in the buisness