Crunch Fitness Rockdale

Great gym and atmosphere. Been to every gym in the rockdale area including fitness first, anytime fitness and jetts and plus fitness. Crunch is the best so far by far. The range of equipment is great and the size and layout of the floor is better than the others.

Have been going here for years, have always been satisfied! Staff are so nice and is overall such a good gym:)

I’ve been going to this gym for 2 years and i love it! Staff are always super friendly and welcoming. They have all the equipment I could need. Definitely recommend!

Had a great experience at Crunch Rockdale. Large facility, loads of equipment and friendly staff + management. Will be having another session at this gym for sure

Manager of the establishment called Sam was totally mannerless, unprofessional, rude person with zero customer service shills. I would recommend everyone to stay away for this dump where the manager mistreat and misbehave with the members.

After reading the reply. It seems like you believe in Blaming the customers for your staffs incompitance in customer service skills. I don't think it is just a coincidence that every other reviews mentioned how rude and unprofessional your manager Sam is. I totally believe there should be zero tolerance policy towards aggressive behaviour, what about yelling, buyying behaviour I was subjected to by your manager. Why wasn't my welfare checked by any staff if they were so much concerned after being verbally attacked. I believe zero tolerance should be applied towards both side.

We are regulars for the last 3 years to Crunch Rockdale very convenient to us and great place to train!
The gorgeous staff starting from Manager Sam, Laura, Fallon and and the rest of the crew always greet us warmly and are super helpful. Any concerns we may have a simple chat is always welcomed. Keep up the great work!
Have my training buddies now which also makes it a great place for our workouts

I've been attending this gym for almost 4 years now, and I will always say it'll be my main, the staff is what truly holds that family-like environment to me, always happy to see them, super friendly, helpful and are dedicated to ensuring a positive fitness journey for all members. "

The manager of Rockdale branch Sam is absolutely unprofessional, rude, a bully, verbally aggressive with zero customer skills. He is extremely disrespectful with lots of attitude. Please stay away from this gym because the manager behaves in such a hostile manner and treats customer like they are piece of garbage. Little suggestions to crunch fitness team please provide appropriate customer service training to all your staffs specially managers. How are they are supposed to manage the gym when they cannot even manage their own anger and attitude.
Thanks for the reply. It is extremely disappointing to see your reply after hearing one side of the story from your staff only rather than from both parties. The whole situation arises because the card issued by you guys was not working and other staffs could not fix the issue for few days hence they were letting us in due to the card issue. However on that particular day we were doing the same when your manager Sam yelled at us. He was extremely rude (must have been on a power trip for being the club manager) the way he approached us was extremely unprofessional and accused me of sneaking people in which was not the case. He would not listen to us and speak over us. I agree there is zero tolerance for verbal aggression I would suggest you to check the camera to see who was actually verbally aggressive. He yelled at us and told us he was sick of us and we can go to other gym if we were not happy when we questioned why the rule is inconsistent. All I told him is that he had really bad attitude how is that verbally aggressive? And also if you read the other comments posted by the customer there are so many comments complaining about how rude your manager Sam is. He treats the customer as piece of garbage and when we refused to be treated that way then we are verbally aggressive? I would still suggest you to check the camera to see the whole situation rather than listening to your managers side of the story and come to the conclusion. I would still repeat he needs proper customer service training and I hope rather than covering your staffs rudeness your actually check the camera even I’m happy to talk to you in person and last thing he needing welfare check after he yelled at us is beyond me and also Crunch should have zero tolerance policy towards any abuse directed to customer as well just because he is a manager does not give him right to treat us the way he treated us his exact words were “ I’m the manger what you’re gonna do “

Majority of the staff are very friendly. The gym is very spacious and there is a lot of parking as well.

I recently checked out Crunch Fitness Gym in Rockdale, and I've got to say, it's got some great things going for it. The gym offers an impressive selection of cardio and weights equipment, which is awesome for those looking to mix up their workouts. The staff there are friendly and helpful, and the locker rooms are quite nice too. Most of the other patrons I encountered were friendly and willing to lend a hand if needed.

However, I did notice a few areas where Crunch Fitness could improve. One thing that stood out to me was the lack of flow within the gym layout. It seemed like everything was scattered and far apart, making it a bit inconvenient to transition between different exercises. It would be fantastic if they could organize the equipment in a way that promotes a smoother workout experience, especially for those who prefer a structured routine.

Another issue I noticed was the absence of a dedicated warm-up or cool-down area. Not everyone relies solely on cardio for their warm-ups, so having a designated space with proper mats for stretching or lower-impact exercises would be beneficial. It's important to cater to all fitness needs and ensure that members have a well-rounded experience.

I also found it a bit frustrating that the benches were bolted into the floor. While I understand the need for stability, this setup limits the flexibility to use them with other equipment for workouts. Unless the two free benches on the other side of the gym are available to wheel around, it becomes quite inconvenient. Providing benches that can be easily moved or repositioned would be a great improvement.

Furthermore, the lack of variety in modern attachments for the pull-down equipment was a bit disappointing. It would be great to see a wider selection of attachments available to cater to different exercise preferences and target specific muscle groups effectively. I know people also misplace and mistreat attachments, if you had a rack on the wall people could collect / hang them after use might help stop people leaving them all over or losing them.

Another small issue I encountered was the placement of the t-bar, which seemed to be inconveniently tucked away in a corner between dumbbells and other equipment. Additionally, the only bar available to use with it was from the bench press area, and it was smaller than a regular barbell. It would be much more practical to have the t-bar located in a more accessible area and provide a standard-sized bar for its use. It is a great piece of equipment you can do so many exercises on, it’s a pity it isn’t allowed to be moved and is basically useless if someone is using the machine by the dumbells. Could this be put in the deadlift area?

Lastly, I noticed that weights were scattered all over the place, even though I visited shortly after the gym opened. It gave the impression that the equipment wasn't being properly placed or taken care of. Ensuring that weights are organized and returned to their designated areas would contribute to a cleaner and safer workout environment.

Finally, I'd suggest having more spray bottles available, especially in the deadlift and squat areas. This would encourage members to wipe down equipment after use, as the closest bottle being way over by the far dumbbells might discourage proper hygiene practices.

All in all, Crunch Fitness Gym has a lot of potential, and with a few tweaks, it could become even more enjoyable and user-friendly. By improving the flow and organization of the equipment, providing a dedicated warm-up/cool-down area, and ensuring proper maintenance and cleanliness, the gym could better cater to the needs of its diverse members. Keep up the good work, and I hope these suggestions help make the gym experience even better for everyone involved!

Pay to quit is not a great way to leave customers, wont be back now had i been not charged to quit.

Thank you for the warm welcome again as always, you know who you are looking for to the return after a long break ️

Easy going staff. No issues when cancelling (moving interstate). Got everything you need and upgrades coming soon.

It's great just renewed my membership after a view years just trying to keep myself mobile, did the treadmill for 20 mins then the row of 10 machines, followed by the rower filling good.

Not sure if the staff have a lot of pride in their gym. Free weights are left all over the place, plates strewn everywhere. Need to hop over so many plates to get to the squat rack. Staff seem busy chatting with each other.

I almost broke my finger there with one of the equipments that was in maintenance a few weeks before it happened.
The manager didn’t do anything about it, when that happened everyone started blaming the staff as that equipment broke a couple of times before that and they didn’t do anything to really repair it.
Because they didn’t do anything about it I de decided to cancel my subscription and moved to Anytime Fitness where I’m happy. Nice equipments, nice staff. Been there for 2 years and none of the equipment have broken.
I don’t recommend that gym for anyone!

I go weekly, it is a good gym with good collections and well maintained equipment. I enjoy the various classes and would love to do more classes if my time allows me.

I feel lucky to have found great regulars and who are supportive and respective to each other, a great little community helping me stay active.

Gym floor gets busy at times but you can always alternate your routines, or try the classes.

I've set up a direct payment, except that it doesn't work.

Today, after the 6th time updating my payment details I've had enough.

The girl at the reception told me she's raised the issue with management hundreds of times since she's started. She was told to keep updating customer's payment details.

Rather than getting the IT people to fix the problem, management expect paying customers (like me) to waste their times everytime before going to the gym. That's just not good enough.

Next time I go the gym if this problem still hasn't been fixed, I'm cancelling my membership and I'll sign up with another one. Absolutely shocking.

Keep in mind that if you try to cancel they are gonna to put you to complete a form and charge you 2 more weeks. So it's not 1 month notice it is 1 month and 2 weeks. They don't tell you this when you sign in.
Really bad customer service, the staff is ok but the policy is not fair.

My partner and i are regular members and are super happy since joining.
The team are very friendly, always attentive and helpful. Keep up the great work!