Crunch Fitness Mortdale

This was once a great gym. Now, the equipment is run down, it is usually quite dirty and half the weights are left all over the place and you can’t find them. Toilet soap dispenser is broken and has been for over 9 months. Lockers have been broken in the toilets for several months and not fixed. The bubbler filters have their light off which doesn’t show if the water is clean or not. The vending machine is pointless because half your drink leaks when it comes out. I have put in several feedback forms to ask to be contacted about various concerns, only for them to be ignored and never contacted. Do not offer feedback forms if you do not have any intention of contacting your members back.

I love this gym, always so clean and so much equipment. I feel there are no egos and the staff are very friendly

Crunch has helped me take my fitness to the next level of fitness. It has motivated me to keep working on my fitness goals. I love everything about my local Crunch club - thanks Mortdale

Been going for a little over a month now, loving it so far, great atmosphere, equipment is top notch, not expensive either, and it's incredibly spacious unlike a lot of other gyms. Definitely will stay here for a long time

Updated review
Stroke of genius to whoever decided to move the cage & kickboxing bag to the back left/North East of the gym. Massive thank you

Incredibly disappointed. Become a member 3 days ago. Arrive at gym today. Can't use any equipment, no weights as the gym is over crowded.
Every peice of machinery is being used, all weights being used.
Unbelievable

I have been to the Crunch Mortdale for many years. When each time passing the receptionist desk, I have never get any eye-contact or get any smile from the receptionists. I don’t care.

Recently in the weekday’s daytime, I saw a BIG MANAGER called Amy in the receptionist desk. She wears very high-heeled shoes and black suits. Not sure whether the dress is appropriate or safe for the gym. I don’t care.

However I do care the way she talks to the customers is so aggressive and rude! This BIG MANAGER has no single interest to the customers. It can be her bad day. But your customers don’t deserve all your horrifying and bullying attitudes! You are not working in a big corporate environment, and you are not the BIGGEST BOSS. You should think you are working in a friendly local gym.
Be nice! Those are the persons who are paying your salaries!
No one can tolerate your such rude attitude.

This place is a scam. They keep over charging annual fees and membership fees and when you ask them for an explanation they try to hurry up the conversation. I have been charged annual fees and membership fees twice in an year. I wonder how many more fees do they have.

I have been visiting Crunch Mortdale for a couple of weeks while I have been travelling interstate. The gym is on the smaller side but they have a wide range of equipment, although some of the machines (particularly cardio) are becoming dated. The air conditioning system isn’t very powerful, so keep this in mind when dressing for your workout. I have found the vast majority of dumbbells are not returned to their original spots after use which is frustrating, but I know the onus is on the gym-goers and it’s not necessarily Crunch’s fault. Some positives include squeaky clean amenities and bathrooms, plus approachable front-of-house staff. Crunch Mortdale will be my go-to when travelling in the future.

Okay gym and a good deal, as long as you bother to clean equipment before you use it otherwise risk contamination. They provide cleaner, but I took my own because I had laryngitis that I caught from somewhere in the first two weeks of going there.
After a bad accident when I was hit by a boom gate and left with a broken arm and hip, I called twice from hospital to cancel the membership. The money is still being deducted. They say it’s cancelled but it’s not. My bank can’t cancel from their side without issuing me a new card. That is not convenient while I’m in hospital. It’s all annoying. Next it will have to be Fair Trading. I’m sick of it.

Half the people don't use towels or wipe down equipment. I hate walking up to a machine and finding it glistening with sweat

When you sign up you pay one month in advance as a deposit which is used as your 1 months notice when you cancel (which is a scam in itself because why do they even need notice?). I agreed to this when I signed up, I wasn't happy about it but what ever. Went in today to cancel my membership I was told I will still be billed for the coming fortnight and the 1 month deposit will also be taken and nothing can be done about it. What a joke. I am going to be taking it to fair trading. I will not be removing or editing the review even when I get this rectified. Wasting my time. What a scam

Outstanding fitness centre. It has suitable fitness equipment for all adult ages. I've been a member here for a few years now & have met new friends along the way. Recommended

I like training there but the staff are the rudest I have ever come across there always on the phone head down on social media or talking to one another never say good morning never say goodbye although I do to them especially the guy with the mullet and the chubby blonde girl

No honestly at all. Zero manners, they say they open at 5am but they don't, the staff always late.

Good gym, good price, can get busy in the evenings. I love the classes but they can also get crowded.

Best prices in the area and a large facility but does get a little overcrowded during peak hours. Their equipment sometimes doesn't get repaired for a couple of weeks and is now becoming outdated. At least there's a lot of different equipment to use for a good price. The change/bathrooms do get quite dirty too but i don't use them often.

Haven't had the need to ask for any service at the front since signing up and i have not had any issues with the staff as other reviews mention.

Disappointed with crunch today. Gym is usually open at 5am. I arrived at 5.45am and the gym was closed. People were waiting out the front.

There were no numbers or online help to sort out the situation.

Hopefully this can be rectified so loyal members are not left wanting.

Thank you to Joe from Caringbah Crunch who tried to offer some solutions

If I could give 0 stars, believe me I would. The regional manager of this place - “Ian” - the most racist, prejudiced person I have ever come across. The gym has lost its status with me and many other members due to this man. It is not only at this branch, every crunch under his managerial umbrella that I have been to have declined drastically. I only hope the company wakes up to itself and realises who they have hired and correct their mistakes. They’ve lost four memberships in the past week as I and three others I know have left, and others will not take long to follow suit. Disgusting.

I started off to inprove my condition. But had problems could not go back that offten. However I had to go many times. Qnd put complain in, because their did not take my member fees out. On top off that late fee. I had to do it 3 times. The stuff is hopeless. All I get is sorry qnd it happen again and again
I canceled my membership