Crowne Plaza Sydney Burwood, an IHG Hotel

The room is clean, comfortable linens. Great to have the kitchenette in the room. The Burwood train station is within 5 minutes walk with is very handy to and from the airport and other destinations. The Burwood park is just opposite the hotel. The Burwood China town, Westfield shopping mall are all within walking distance.

"I hope this email finds you well. I'm just writing to let you know that I've contacted the Crowne Plaza and they're going to issue us an invoice at the end of your stay (see below forwarded email thread). So they know what to do and where to send the invoice and there's nothing you need to do at this time.

If you have any queries or concerns though please don't hesitate to contact us and quote the above case number. We're here tohelp!

Kind regards, ***" Email from the anonymous person who manages my NDIS funds, I was not made aware by Crown Plaza Hotel that I had to pay $500 upfront and am on the pension and do not have money at the moment and needed the urgent respite because I have been bullied earlier in my local area today, thankyou for wasting my time, now your reputation can suffer as a result, I don't care about slander at this moment as I am feeling severely depressed, from Mat.

We've stayed here twice and the experience was great. However, when we booked for the third time, they cancelled our reservation without informing us. Apprently, there was a function and a big group of people booked there. We drove 3 hours to the hotel in the late evening and been informed that the room had been cancelled.

There's no explanation and not even mention any compensation. I originally rated this hotel with 5 stars, but now I would never book here again.

We had wonderful stay at the Crown Plaza Burwood, they changed the management recently receptionist are very welcoming and professional. We were enjoying the roof top pool and great city from the room, room is spacious for 2 by the way! Thank you for the manager at the desk, will be back soon.

Fortunately, I looked at the bill, that woman charged me again today, and I am asking them to refund it now! I paid for everything online yesterday and now my mortgage credit card is being charged again for the room! A woman with heavy makeup and a bad attitude! No apologies at all! Guests should pay attention to the bill！
The price is very expensive, but the service and packages cannot match the price

Let me ask again, don't the hotel staff need to apologize for charging me twice? The manager who replied to me is assured that your hotel has also been blacklisted by me, and I will continue to complain! The one-day room fee is almost $300, and the extra money is doubled for no reason. You guys did it on purpose. You didn’t look at the bill and the money went into your pockets, right?

Terrible Service, charged me twice and no apology at all. Never seen hospitality industry like this at all. The staff on duty even threatened me to never show up at crown plaza hotel. Who offered you the privilege to demand something like this? You need to seriously look into this matter. Checked the comments, I’m not the only one facing this problem.

Nice hotel, pool and gym were great. Staff were friendly and we had an awesome dinner at the grill downstairs

We spent 2 nights here with our 4 year old twins, room was not cleaned as we found a pill on the floor, (drugs) when the manager was informed his reaction was ok sorry, you would be sorry if one of my children had swallowed it,
Warning to always check the room if you have kids

Small but functional reception area which fills up quickly at busy times.

Service is plesent but average by IHG standards.

Rooms are modern, clean and well presented with balconies for fresh air. Plenty of power outlets (including both sides of the bed) to charge your devices.

Bed was a bit firm, but comfortable nonetheless.

Bathrooms too were clean and minimalistic. The pièce de résistance is the shower. Amazing waterfall shower with perfect pressure and temperature control.

Extra charge for no reason. I did not use anything in mini bar. Neither did I left a mess or smoke in the room. Do you guys just charge people a small amount extra and expect most people miss it and move on? It not gonna make you rich, but people probably not come back ever.

Hotel services are okay. Friendly receptionists. Beautiful and tasty range of patisserie in the cafe located in ground floor. Coffee comes with chocolate condiments and keep the same quality coffee.

Don't go to this Hotel, if you tell them that their service is bad, they will call the police on you.

Bedsheets not changed
Room not vacuumed
Block out blinds useless, light coming in
Cleaning products left behind
Lights flickering non stop
Didn't get the room we paid for.
Great location, walking distance to Westfield and restaurants

This was an excellent hotel, good location, really nice friendly service and good value for cost
Alison Sept 2022

Rooms are clean n pretty spacious. Other than that nothing much. It's a smoke free hotel. Even with balcony. You can't smoke there. Rediculous. Smokers stay away.

This is a great restaurant with a great menu, I had the seafood platter for two, the customer service was amazing and when you walk in there is a guy playing his guitar very nice atmosphere

The location and the contemporary style room suits us. The receptionist who checked us in was not exactly the friendly type. We got a room for disables which is fine but the way I was informed was not very diplomatic (was told I should be thankful to even get a room?)
The bathroom design was a disaster in this room. Shower water fills the entire bathroom floor and will not stop so eventually out corridor outside of the bathroom was flooded. I didn’t bother asking to change my room as I was told nothing would be available. The balcony is a great size for a hotel room. Would be good to have some furniture like a chair or two. Rooftop was amazing. Beautiful set up I loved it.
Location is the great.

Nicely located and plenty of shopping very close to stay parking is tight.nice roof top bar and light bite. Breakfast is ok with current pandemic restrictions

I had problem at reception with the wrong information given to in regards to my deposit for mini bar. At first I was told $100 deposit for it and would be back within 1 day but it took 3 day to go back account. On next stay I gave a $500 as deposit. In the morning I went to reception to check out and I asked for $500 deposit back. They didn't give the money back because they had no record of it. But a after 15min they fix the problem. Just imagine if my money was lost.

Pros: Convenient location
Cons: Chaise was dirty, toiletries including toilet paper were not refilled when we checked into the room, room with 2 double beds was located on Level 2 with no views (this needs to be indicated on website), water flooding out of shower recess due to poor design and very limited ala carte breakfast options. Unfortunately, we will not be recommending this hotel.