CPAP Direct Sydney

I didn’t get the name of the young girl on the front desk but, when my husband was having trouble with his machine we went there. The girl was so kind and helpful she showed us what the problem was and how to use it properly. I couldn’t speak highly enough about her. Sorry I didn’t get her name

On behalf of John
I would like to say that the service provided by this team was great and the staff were extremely helpful
No question asked by me was difficult
They made my visit fullfiling
The team leader LISA was very knowlegable and exemplary. Regards

CPAP Mascot service is excellent and their prices are competitive. The service is second to none, and I would definitely recommend the shop to anyone who is looking for or currently has a CPAP.

I had an issue with my auto adjusting machine and they not only took care of the problem without any fuss, they also lent me a temporary machine while it was being repaired. I’m happy to recommend the shop as they provide advice I trust and ongoing support I depend on.

The staff have been very helpful and always willing to answer any questions. I would recommend the staff at Mascot.

Refreshing helpful. The service I received from Irene could not have been more helpful and professional. Irene was able to answer all questions I had. I was made feel very comfortable about what to expect with using the machine. Thanks again to Irene for your help and service.

Brittney and Lisa were super helpful and caring. The best customer service I have experienced in a long time. They both have great, unbiased product knowledge and experience along with the care & willingness to help me feel comfortable with an aparatus very new and strange to me.
Thankyou Brittney & Lisa

Brittany was excellent today. Her knowledge was very impressive, she was friendly and patient. Answered all our questions.

Seren and Lissa extremely informative and helpful. Great 1st experiences doing a CPAP trial.

(Writing on behalf of my father, Stephen Kozanecki)
“I wish to express my appreciation for the exceptional customer service & assistance I received from Irene at the CPAP Direct, Mascot store. It was my first visit to the Mascot store & Irene was most pleasant, patient & informative in providing me with advice & assistance on mask fitting, assembly & maintenance & on product purchase.
I was also very grateful that Irene guided my registration to effect replacement of my faulty CPAP machine under a global recall by Phillips. Previously I had been incorrectly advised by another sleep apnoea equipment supplier that my particular machine model was not subject to recall.
I will definitely be dealing with CPAP Direct, Mascot for all my future sleep apnoea equipment needs. ”

What wonderful service. Irene tried each product with me to ensure it was a good fit for me. When the travel CPAP I’d intended to buy didn’t suit me, she found a solution and now I’m all set for my trip. Thanks!

I too can't speak highly enough of the service Lissa (and Irene) have provided me on all matters CPAP-related over the last couple of years.

Recently Irene helped we 'service' my old ResMed AirSense 10 machine and we discussed the possibility of my purchasing an ResMed AirMini N30 Travel Starter Kit. Lissa gave me a very good deal yesterday and after one night's sleep, I love it!

Lissa and her team's knowledge and skills make me a devoted customer of CPAP Direct Mascot. Thanks.

Lisa was extremely friendly and knowledgeable and efficient with my transaction. I was confident with her advice and her demonstration of the device and mask. I felt I was very well, looked after, and would certainly call back at the shop if there were any difficulties, or if it needed service?

Lissa at Mascot I have had the pleasure to deal with for three years. I work with the Marist Brothers Lissa has fitted many of my Clients who are retired Brothers. She is so wonderful with them very personable. As I said always a pleasure to deal with Lissa…
Thank you.

Exceptional customer service (Irene) and staff are helpful, knowledgeable, and professional. Highly recommended.

Lissa is a very good customer service we’re very pleased for her help she is an asset to your company. It makes all customers happy as she provides very good service and very very helpful. You should keep and get more staff like her.

Thorough explanation of the machine, its workings and all round great service from Irene. Thank you and highly recommended

These guys are fantastic. Their service is amazing and patient. They fitted me with an easy device, gave me data on my sleep and I’ve never felt better before

It was my first time needing to get a CPAP machine and I had the best experience here at CPAP Direct in Mascot. Lissa was the star of the show for me. They made me feel assured the whole way through and genuinely wanted to help my health experience. Lissa's attention to detail and advice based on experience is invaluable. Thanks guys!

Three very bad experiences at this place, being yelled at just for being in the shop, still traumatized

I have been looking for a new machine for a while now and luckily I came across CPAP direct at mascot. Lisa was so knowledgeable and such a lovely person that I chose to buy from them even though I could it a little cheaper elsewhere. The back up and ease of contacting them is great and no charges is a big plus also.
I received my machine the day after I ordered it. Such good service.