CovaU Energy

Mark was very helpful and patient, ensuring a mutually satisfactory outcome for us both. A pleasure to deal with

I went to CovaU, after my previous company kept increasing their rates, CovaU had the best rates that I could find. What surprised me the most however, was their customer service. Other companies give you long phone waits with poor quality recordings playing at high volume. I waited less than a minute and received friendly professional service from Mia P.

Great service at a good price, how can you go wrong. Whilst setting up my direct debit Mark was very helpful and answered all my queries, would easily recommend

Great service and communication from Justin and Mark! Thank you both so much for a fast and friendly set up

Mark A from customer service has been a great help and did not stop providing updates until the power was connected. 10/10 for communication and ease of service. Cheers.

Today I contacted Jesse Jay Santos from CovaU energy and I must say that he provided an excellent service. He is very good and knowledgable.

I am writing this review to express my profound appreciation for the excellent service provided by Ana Customer Service Specialist, friendly and professional manner, thanks again

A perfect service in time and understanding and a good example to follow from too many companies that realy dont understand customer service.
Thank you again Maureen Tingson

CovaU were very swift and helpful in responding to my query about a better offer I found using a comparison website, where they were one of the best value options for my individual circumstances. Shoutout to my account manager Maureen for being so on the ball in ensuring quick service.

Maureen did a great job making sure I received all the relevant information to get my direct debit set up. The team also followed up when they said they would, and the whole experience is pretty streamlined.

Fake 5 star reviews, tried to switch to them due to having a negative experience with a different retailer, welcome pack was not sent after a whole week, no correspondence, no update, customer service would say yes we'll follow this through and still nothing. I've had other retailers at least write an email or follow up text regarding changes and confirmations but none from this company whatsoever. I hope my account is cancelled as they said they have, otherwise will bring up to ombudsman if i get a random bill from them

Received amazing customer service from Maureen. I have a few small businesses with gas provided by Covau, Maureen assisted me with getting the best rates. Thank you Maureen for your customer service and professionalism.

I've been using this company for almost 10 years and their service is always upon best. Specially, Jasper who followed up my enquiry within a day.

Even though their rates are higher than those of other retailers, the CovaU customer service team is extremely efficient. I also appreciate Franco, who has been extremely helpful with my concerns!

The customer service is horrendous. We called 4-5 times talking to a non domestic branch promising to get an issue resolved. The issue has not been resolved but instead was blatantly lied to, put on hold for hours combined and never given the chance to talk to a supervisor or someone who can actually give me some answers.

Update: Matter was met at an agreement after I escalated it to another company in NSW that can escalate these cases to a higher degree, called EWON. Not even in 24 hours they made contact with us as they were pressed.

TLDR: Terrible experience

Maureen was very helpful with following up our concerns and answering our queries with Covau. We are very happy with the service we received. Thank you.

Jerico Papas recently helped me set my CovaU Energy account and was exceedingly helpful and patient. I highly recommended Jerico and look forwarded to working with him on my account in the future.

We were with Covau for 3 years and never had a problem. I would do a price comparison every year - especially when AGL or someone else would try and do a 'bundle' of gas and electricity and Covau would always be best - 25% discount after all is tallied up is the kicker and always makes them the most competitive. Daily charge was one of the best as well. Highly recommended.

Maureen has been very helpful and informative. Understood the issue and was very prompt and cheerful. Good job Maureen

Simply wanted to connect the gas. Everytime I called they can’t find anything under my name, no application recorded even thou I did one online and another on the phone. They offered to make a brand new application again after promising that the connection will be urgent within 48 hours. After 72 hours with still no gas connected to my unit I followed up and they are still saying nothing recorded under my name. Just went with a different provider as I couldn’t be bother going around circles