Couriers & Freight Australia

Awesome, simple and easy to use and competitive. Easy to use and competitive Awesome price and great Account Management.

Excellent service in helping us book a delivery from NZ to Australia, very thorough and prompt
Will definitely use again

What an easy way to book a courier service! Much better than others and no need to manually do each one by one!

The process was easy and well elaborated.also the price quotes is more cheaper than other companies.

Easy to book and pay on website, you get options of best quote easily, courier arrived when they said and follow up on chat with Hannah helped me to get my invoice instantly - great service will continue to use this service

I have been trying to resolve a dispute regarding a recharge amount since May 2023. Last email to Couriers & Freight requesting an update was 31st July 2023. To date (31/8/23) no response has been received. Advised on 30/6/23 that the carrier's investigtion team has not provided a response to my claim no further advice has been forthcoming. I requested contact information for the carrier only to be told that it was not possible due to company policy. Although the booking process online was easy to use and I did receive short responses to my emails in the beginning it seems that Couriers & Freight does not have any interest in my disupute with the carrier as they have already charged me the additional fee and they are not out of pocket.

DO NOT use these guys to send your parcels! I had 2 parcels sent on the same booking to NZ and then 1 was returned to me with no explanation. Then they said I would have to pay for the returned parcel to be sent AGAIN.

Couriers & Freight Australia were tasked to manage an international consignment from New Zealand to Brisbane Australia.

I would strongly recommend NOT utilising this broker as my experience with them was less than satisfactory. I was left extremely frustrated by the lack of communication and poor management of my consignment.

I have serious concerns about C&F's ability to adequately manage delivery or coordinate with carriers delivery of a consignment in a timely manner.

I wouldn't trust this organisation to even manage delivery of a newspaper.

Very poor communication
Multiple Excuses from C&F staff
Poor Management of my consignment
Lack of Service

Very happy with the service. Website process was easy to use. Loved the selection of options offered. Items collected same day and delivered as noted. Will definitely use again. Thank you:)

Excellent, easy to book box to be transported from my home in Melbourne to a suburb in Launceston, Tasmania. Door to door service. All done online. Wonderful service to date.

You only ever seem to see negative reviews of freight companies as happy customers don't post.

Previously being involved in Freight & Log. I was a bit sceptical, but for the price I was willing to see how it went.
I made sure all my dimensions and weight were correct and I got my quote.

TNT picked it up at 2pm in Adelaide and I had a delivered notification the next day at 10am in Melbourne. Yet to see any extra charges (shouldnt be since my data was spot on and fork load/unload at both destinations) so all in all I am very surprised with my service and will be using again.

EDIT: 2 weeks later, still no extra charges

Staff really don't seem to care about what happens with your items.

Will not be using again.

Good service, good pricing, and user-friendly website. Address allowance needs more than 29 characters though.

Item sent back to sender and failed to attempt delivery without adequate required explanation for such. Account charged for the failure to deliver as per job description. Customer service is extremely rude and non-compliant over the phone, and refuse to take accountability for misconduct, failure to delivery 'X' service on all facets. Emails were not responded to and customer service over the phone said refunds may or may not occur which will take 1-2 months for such requests which is not inline with ACCC laws. This company engages in fraudulent activity as they charged my account twice which was not authorised. NAB mentioned they manually input my card info hence the double charges despite no attempt to deliver what I requested. Will not be using the service again and do not recommend any businesses to use it as it lacks clarity, doesn't do what it's paid to do and is an inconvenience to business matters which require no mistakes whatsoever. Unacceptable and disgraceful behavior. Reviews show only excuses being responded to rather than accountability and do not care for the customer whatsoever and only about their business and individual incomes. I sincerely hope that this company goes into receivership shortly as customers should not have to tolerate what I have experienced.

Appalling service.the package booked to go to the usa for a special event didn't leave australia for 4 weeks.there was no tracking available.it took many more weeks and a huge number of phone calls to have the valuable item returned to me even though it was still in sydney. I had to harass them for a refund and wasn't refunded in full.run screaming from this company.

Absolutely rubbish service. I am amazed that how you guys run and not get slammed by the cosumer affairs

In response to your answer:

I still have ZERO visibility on what the ETA will be for this parcel delivery? You team like your service is hopeless as no one can provide with a clear answer. Why don't you just call me and sort it out if you know what is going on.

Bad service, I asked for a cancellation & refund. They tried to hold onto my money for 28 days as per their "terms and conditions" then they charged a fee as the refund was less then I was charged originally. I booked the next company & my pallet was on the road the next day. If they had refunded the whole amount I probably wouldn't of taken the time to leave a review.

A really good way to get a great deal. Every delivery has been on time too. We use them to pick up our stuff from around Australia and deliver to us in Newcastle. Anything from a small 1kg box of goodies to a 200kg pallet and always arrives undamaged. Great job C&F

Unfortunately C&F didn’t assist me well following suboptimal service from TNT. TNT failed to pickup my item as per job pickup date because I requested a manual consignment note - there’s no warning that you need to print the note whilst booking, so beware! Only after the fact was I alerted to this. I added the manual note to the job but the driver refused to collect it. The job was then delayed over the weekend. After some difficulty finding a way to print it, my item was collected but delivery to Brisbane was delayed four more days. I received nil communications re: actual delivery date, as apparently the scanner wasn’t working. When it reached day 6 I called again (beware - TNT wont talk to you when a booking company is used) C& F finally advised me the job was on board for delivery that day within a matter of hours. Nil prior advice made it extremely difficult to receive the item, as I was at work.
Three weeks after, I was charged an $81 fee (original job was only $33!) because I accidentally nominated ‘business’ instead of ‘residential’ for drop-off.
C&F weren’t responsive post-delivery to address my concerns. I had to follow them up four times (email and phone) before being told they disagreed with my appraisal that the job was sub-optimally managed, even though the driver failed to collect the item on the day I’d booked it! The whole job caused innumerable complications for myself having lost time at work, and also the lady business owner at the pickup location.
C&F were helpful initially when I asked for advice re manual consignment note, but fell short of upholding good customer thereafter. I’d not recommend TNT nor Couriers and Freight sadly.

Very poor experience.no comms on when the pickup will happen. Website is very unclear and my delivery was late by a day.still waiting at home and nothing is picked up and not even a message that it is getting picked up today