Cotton On

Worst staff. Those college kids managing the store customer service and sales do not know why they are there!

I wish there’s option to give ZERO STARS. Worst customer service i have ever encountered. A very big store with underage and non trained teenage with nonexistent customer service. I went to Castle hill cotton on today, bought bunch of stuff which the girl was not ready to scan or search for the Barcode. After spending 5-7 minutes staring at the computer pretending to search for the Item number she end up telling me that she will be unable to sell this item as she couldn’t find the barcode.
I guess Castle Hill Cotton on wont meet their sale for the Incentives this month.
I hope the Area Managers put some more efforts to Hire educated and well trained staff in such a big store if they wish not to loose customers.
To be specific i visited the store on 21/09/23 around 8: 00PM. (Possibly will help to find out the correct staff member, who decided to being Karen with customers).

Such a great outlet store
Many don’t know exists. Lots of great finds and you can find a variety of sizes and colours unlike other stores outlets. Also a
Great kids section and lots of gifts ideas I always find something here and love to do go for a look

A large outlet variant of Cotton On, this huge store boasts a lot of variety and brands, and the prices are affordable without skimping on quality.

Made myyy dayy again cotton on. I absolutely love this store and the service is great willing to help in anyway and greatly shared teamwork Amongst all go for gold Ayeshaa, Stella, Georgia

I went to Cotton On Castle Hill towers. I saw a vest on the rack with a sign saying 'on sale from $5.00'. The product code is 2055531-05 - HAVEN VEST-RUSSET BROWN.
There were 3 Brown vests whos tags only dispaying a barcode and no price. There were other orange coloured vests with tag on them noting 'marked down to $10.00'.
I purchased 1 Brown thinking it is the same price as the orange ones. When I went to pay for the items, the staff didn't say anything about the items which I purchased. On the way out I checked my receipt and wondered why I paid a price of $39.99 for the brown vest.
I then went back to the staff and bringing all the vests and showed it to the staff (Claudia). Her response was, "it is on full price". I replied
not to mix sale and non-sale items on the sale rack (and without prices being attached). This is a deceiving strategy and customers are tricked into thinking what they chose are sale items.
It is frustrating when you are rushing and this happens and the staff responses aren't great to hear.
Staff need to be advised to check the racks regularly and more customer service training is needed.

That's the biggest Cotton On I have ever seen, I love this brand and style, it's always accessible prices for a good quality clothes, nice fabrics, I miss the charity hairbands for $1, their were my favourites for a long time.

It's a rather big shop in Castle Hill shopping tower. There is a lot of different kinds of clothes and other dresses products. The shop is very tidy and clean. The price is extremely reasonable and the staff are very friendly as well. I will go again in the future and please don't forget to visit it whenever you have time.

Cotton on at castle Hill is amazing pretty much 3verything is on sale you also find some good finds it will really spice up your wardrobe

Worst customer service i think I've encountered at any store. Line up of around 10 customers waiting to get served, two people serving and one girl playing around at the counter ignoring us all & stuffing around with clothes tags. When asked if she could see if anyone could help serve, she flat out said no, there weren't enough of us waiting for anyone else to start serving. She was quite rude and definitely not helpful. Guess you don't need customers!?

Poor customer service. Unprofessional. Lady at counter was chewing lolli pop whole time and was dragging the clothes on the floor on an attempt to fit it all in the bag

2 people serving in a huge store! It took 20 mins to get through a few customers. Hire more people, come on!

FYI Change rooms don't open until 11: 30!?

Whenever I have previously been here I have never had any issues. Today though I was at the shops early, I was happily browsing the great selection of sale items. I then wanted to try some on, I wandered past the change rooms around 4 times with no one in sight, along with a rack in front of the entry (obviously to prevent people walking in).

I wandered until I found a girl at the front of the store, I politely asked her if I could try these items on. She told me the change rooms don't open until 11: 30am. How bizarre to open a clothing shop at 10am but not have change rooms available until 11: 30am? I put the clothes back that I wanted to try on and proceeded to the check out to purchase some shorts I already own in another colour (because I knew they would fit).

Once at the register there were two girls serving and the line moving quickly. I was to be next but the girl who'd answered my questions earlier finished serving her customer then turned around and started going through clothes on the rack behind her. So I stood there waiting to be served by the other lady (there was no one behind me).

Very poor customer service, I don't think the clothes would've minded waiting. I don't even know how you can't open the change rooms until an hour and a half after opening? It was just a super disappointing visit.

Staff were friendly and there is a nice variety of clothes but I wish the store was just a little bit better organized.

Worst store experience two times in a week. Team members don’t care about serving customers, and walk away from the registers, when another team member needs help with the line that is building. Excuse was they were understaffed, yet the girl named Sereena who told me this walked away from the registers and didn’t even help until I asked her is there anyone else who can serve ten minutes later. She was really negative, didn’t bother to be empathetic and didn’t even farewell. Not sure how she is in that job role. Had issues in my previous visit with them, same issue happened, and a team member Nathan then had no idea how to look up an item to put through for a purchase. His response was “I can’t give you this item, it doesn’t have a barcode”. I did his job for him and got the other shirt from the rack and showed him the barcode. Management is non-existent at this store, and the team are rude. Training is non-existent. Members cards don’t matter, as they don’t ask for them, I had to show them. Change rooms weren’t even open, so you couldn’t even try on the items you were purchasing, so hopefully refunds will be allowed. The store needs an overhaul, and the team needs to be moved or changed around. No one in this store cares about customer service, so why are they there or in a job?

Been going there for years. Recntly noticed different staff who have no concept of customer service. All woman staff there in general, who are more interested in gossiping with themselves then noticing customers are even there. Not helpful with questions, not helpful at the register, someone named Jackie was very rude when asking about an exchange and seemed very miserable. Tiny section for menswear. I never see male staff and wonder if it's just a girls club with the attitude they have. It's a sad shame because those girls are so self consumed they don't make it a very enjoyable shop anymore.

Rude staff, went there at 4: 28 pm on Sunday. Staff at entry said now it’s closed where as closing time is 5 pm

Service at the counters rediculously slow service chatting and making so much conversations that you will stand in line forever if you are in a rush don’t go

Good garments store for everyone as the quality of it's clothes are almost never disappointing and the prices are most of the time in range.

Cotton On have great quality clothing and on this occasion I had an exchange but without a receipt and it was handled perfectly.