Commonwealth Bank of Australia Group Head Office

I've left 1 star because it won't allow me to put a 0 star rating. Had the worst experience with Kerry, on Friday, Nambucca Heads Office. I predicted this would happen, as I've seen her verbally abuse customers over the years; during Covid and after. We were in good spirits initially before seeing her. She's so unapproachable. I left in tears. CBA must surely be short of workers. Kerry fed us so much misinformation it was ridiculous. No empathy whatsoever.
Pull yourself up CBA and train your staff accordingly. So glad I'm no longer with you, but you don't care, do you?

I haven't seen such poor customer management as Common wealth bank. 3 times visited branch in person to register my mobile number. 3 times called and waited hours to register, and set up pay idd.but still no success.
Changing bank and for me and my company, my friends, my relatives, who's giving them millions every year, first thing tomorrow morning.

WHO EVER IS READING THIS, DONT USE THIS BANK ELSE YOU WILL BE PULLING YOUR HAIR LIKE ME.

My recent experience with Commonwealth Bank has left me utterly frustrated and disappointed. As a loyal customer, I expected better, but the handling of my recent issue has made me question the bank's priorities.
Just a few days ago, I discovered that two of my Visa cards had been compromised, which is concerning, but I understand the need for security. However, what followed was an absolute nightmare. They promptly canceled my cards, and as a result, I was locked out of the mobile app. This meant I had zero access to my accounts or the ability to make any transactions over an entire weekend - from Friday afternoon all the way through Saturday and Sunday.
The inconvenience this caused was beyond words. I couldn't pay bills, access my funds, or even manage basic necessities. It's astonishing how little consideration Commonwealth Bank seems to have for its customers' immediate needs in such situations.
To make matters worse, they also mishandled one of my business cards, which has gone missing. Now, I'm told that I have to wait a staggering six weeks before a replacement arrives. In the meantime, I'm forced to physically visit the bank every time I need money, adding more unnecessary hassle to my already stressful situation.
I sincerely hope this scathing review serves as a wake-up call for Commonwealth Bank. Security measures are essential, but so is providing your customers with access to their own funds, especially when it's needed most. I strongly urge the bank to reevaluate its procedures and prioritize customer convenience

If you got phished is your fault - Combank investigation team said. They never chase scammers.only they care how they do not return money back to customers and then close clinet's case in 3weeks - No refund. I provided police report number to deal with police.they never contact to officer.

They keep saying there is no bank error and by e-payment code clause (12.2 (a) of the ePayments Code) customers who have been phished are in breach of it.

The investigation team is not investigating well.

Guys! Do not put money in savings account in Combank.

Hackers easily take money from savings account

Scammer's level of fraud is much higher than Combank's level of security.

I just shared a phone call with the '24 hour' help line that commonwealth provides at the number, 132221. I was put on hold for around 10 minutes before I actually spoke to a human. At the point I was connected to a call with a real person it was 8: 02pm. I told the man my issue and he had a tone. He proceeded to tell me he could not help me change my accounts pay limit because that department has ceased trading at 8: 00pm. It was 8: 02pm and I had placed my call well before this time. Also this phone line supposedly provides 24 hour help, as advertised when I tried changing my pay limit on the commonwealth app. Clearly the staff just wanted to knock off early and could not actually be bothered to help resolve my issue. Honestly ridiculous, they recommended I call again at 8: 00 am like I am not a full time student. Do better commonwealth.

Best & most trusted bank in my opinion.
Head office is in a prime & prominent location on Sussex St. Solid performance even since my first bank book at school back in 1981.

I get a message saying i can no longer send more then 10k per month to anything related to crypto exchanges.
Why do you feel the need to control what i do with my own money, or is it no longer my money?

Also, given you now are 'protecting' me because i am apparently to stupid to think for my self, so i lost a million dollars trading crypto i assume now you have taken away my ability to choose for my self you are ok being held liable for not stopping me from sending the money to the exchange? If Commbank wont be held liable for the decision i am apparently not fit to make then they should not be stopping me from making that decision again.

Which is it then, are you going to be held liable or leave me to make my own decisions?

Commonwealth executive has decided to close Bankwest's (a division of the Commonwealth Bank) business banking.

This is a signiifcant disruption to businesses at a time when bussiness are going broke by the 100's.

The callousness and the focus of CB executives on their remuneration, rather than providing service to the business community, is appauling.

Advice from the CB is that the account will be closed and the balance send via cheque to the address of the business.

Despite stating they provide support, calling the numbers provided had resulting in finding no assistance.

Rather.
"Unfortunately, Group Customer Relations will not be offering financial compensation for this matter. "

Fantastic customer service and follow up from Christine, Sydney customer relations.
All too often, it's easy to leave a low star rating based on the initial issue without waiting for the response. In all fairness to Commonwealth bank, yes, my issue was significant and I could have easily went the low star rating. However, on receiving a follow up call from Christine from customer relations Sydney (given the call was 02 prefix)
I would like to say, thank you Commonwealth bank, for not only a timely response but for the offers of resolutions to the issue and for validating my concerns.
Outstanding customer service from NSW head office? Customer relations team member, Christine.
Glad I'm continuing with with Commonwealth Bank who not only have their call centre in Australia but more so, have outstanding customer service team members such as Christine.

Blatantly lied to on two separate occasions. Either staff have no idea how to do their jobs or they are being trained to screw people over to keep them in debt.
I asked a series of questions to ensure I knew exactly what would happen with my account only to find that everything I was told was the exact opposite. I will be closing all accounts as soon as possible.

Was going to leave a poor customer service review but looking at all these CBA reviews, it seems nothing is being done about these negative reviews.

I have been with commonwealth bank for over many years. However recently I experience a frustrating experience with them in getting to talk to them.

I called them 5 times with over 20 mins of wait time for each call to talk to them about an issue for which they were putting me to different departments who either couldn't help or was hanging up.

It is a pity to see one of the highly profitable bank doing this to their customer. With all the profit they have you would think they should be able to improve their customer service but it appears they dont care or dont know how to fix problem.

In their phone line they boast about the fact that all their phone operators are in Australia but the service provided is not satisfactory.

In the end I was told to go to a local branch to rectify the issue. I took time to go to a branch only to say that I had to make an appointment to see them.

They had an attractive student service offer, but don’t want to solve any issues on their side. They have been keeping 2 my university payments according GPI tracker for 1.5 months and don’t recognize that they have them. The support is not qualified to help. No email support is available either to keep track of an issue ticket. Terrible bank

Would give less than one if I could. Not worth submitting a complaint against them as they pressure you to withdraw and tell you to leave their bank if you’re unhappy. Not willing to listen and fix things for their customers.

I can not put even one start for the Commonwealth Bank Strathpine Branch in Brisbane. The office employ unqualify workers. They spent our time to check mortgage documents but did not give answer on right day and time. Than miss a lot of information about our income. They demonstrated very bad customer service behavior. More over they disclose information about customers without permission. When we put $50,000 deposit by cash, and came back to the next day to this office. Workers who were not involve in this procedure started stupid joke about our money and cash. The letters which sent by the unqualified bank's worker demonstrated that this worker did not have enough knowledge or just neglect. We have a lot to tell about the unprofessional service of this branch, but it will be definitely the case of AFCA.

I have been scammed of amount $2,700AUD. And needing help from commonwealth and being a member as well.
I have been put on call for 1 hour and again I had to call and again placed 1 Hour. So basically 2HOURS? PATHETIC PATHETIC.what's the use of privacy when you can't support your client through hard times.

Sorry but not just one but almost 10 to 15 clients you'll be losing, ANZ is much better at least they are proactive and 24/7 Available. I've lost money and lost trust in your privacy ACt.

Other clients please take this into consideration that it does not happen with you rethink your banking Agent.

Such an incredibly poor customer service experience. I have spent a cumulative of 5 hours on hold. There is no trust in this bank anymore.

They don’t care about there customers and the rating says it all. So much for everyone getting a $50 pay out for there incompetence and outages. I was unable to purchase groceries for the week due to not being able to access my accounts.

Customer service must not be in CBAs vocabulary. They had the hide of requesting a fee for returning EFTPOS machines. We sold a business and did not have a use for them. They however have taking a commission on the machines for more than 10 years. Another bank did not charge us and also thanked us for the business over the years.

Settled a home loan at 3pm yesterday and at 7pm had a text message saying I was in arrears by $500 and that I’d be fined if I didn’t pay by midnight. I was unable to do this as they hadn’t even bothered to provide internet banking details. They also caused multiple delays throughout the settlement process causing unnecessary stress. First and last time I will bank with CBA, as soon as I can transfer the loan to a different bank I will.