Commonwealth Bank Marrickville Branch

I have been with the CBA for just over 50 years. My business banking is not with a branch, and has not been for many years. I find most business banking staff efficient and professional. However, the story changes when I need to visit a branch.

The long wait, the staff half trained, the frustration when they do not know what they are doing, and the sad story goes on. I do not fault the staff, but rather the shortage of trained staff. On the bright side, there are some hidden gems, if you are lucky to find them.

I, and another committee member, wanted to transfer some money from our charity account to a term deposit for a Charity that has had its bank account with the CBA for 40 years. We had a simple request to take money out of the ordinary account and fix it for 12 months. But wait! Not so simple at all.

First, we went to one branch, I need not name. The officer we had the misfortune to look after us, insisted that we have to treat the term deposit as a new account, and being a charity, he needed all manner of proof, such as registration details, names of committee members, copy of constitution, and list went out. We tried in vain to explain that these documents are already held by the bank. After nearly an hour, we gave up. We thanked him and left.
We then went to the Marickville branch, where the account was originally opened. What a difference a branch and an enlightened person makes. We were looked after by Ms Elizabeth Glavas, the Customer Services Specialist. Within 20 minutes it was all done in a calm courteous and professional way. A rare gem indeed.
CBA should recognise staff with great talent, and excellent customer service, and reward them accordingly. This talented lady belongs in Corporate Banking.

Teller is rude and unaccomodating.
Got the same business done at another branch and they were so much more helpful and friendly.
Also hard to find a parking spot.

Huge Thanks to Tom Nguyen for his help with refinancing my Home loan and credit card application. He is extremely professional and a pleasure to deal with.

After 23 year s of Banking with CBA they went and stuffed up everything with my accounts even though there was nothing wrong.

For some reason they built a counter the width of the building that seats 6 tellers, and installed computers and tills at each one.they then sit 2 tellers there.maybe 3 if the line reachs 50 people.and they employ 12 other people.as far as I can tell 5 sit in each others cubicle and laugh and talk, 3 sit at the front desk say hello and try and stop you from coming in by making you aware of things like ATMs and internet banking and then to say theres a long wait.and the other 5 people walk around with pieces of paper looking confused.bring on crypto!

Customer Service Specialist Vy was super nice and helpful, created trust from the start i walked in with my problem and she was really professional and kind.
Will go only Marrickville branch in the future, doesn’t matter here’s one branch next door at Dulwich Hill
Thank you for great customer service Vy!

I went there on the weekend as they open on the Saturday until 2 pm. Hue~
I needed some cash without card. All the staffs informed me how to withdraw without card. They showed kindness and well presented to deal with customer's difficulty. All the staffs are kindness and smile at the time. They presented great communication with customer and made me happy to sort out my private bank issue. Not sure weekdays staffs but weekend staff were very effectively working with customers. I will visit one day again! Hope see you guys again! Cheers

Poor service, impolite and untrained staff. Closing my bank account after such as diagrateful service.

ATM malfunctioned and took hundreds of my dollars in a failed deposit. Staff were extremely rude and unhelpful and claim they cannot check the cameras; what's the point of having them then? Totally useless, I'd have been better off talking to a wall.
Looking forward to having this resolved so I can close my account. What an absolutely garbage institution.

Worst customer experience, I have experienced in my life.
Anna at the teller, you can't ask personal questions from the customer.
What a useless branch of CBA.

Very rude teller withdraw some money on behalf off my mum which she is in nursing home had the most unfeeling. Its not your money we put in there so it can be safe.so when someone withdraws don't ask questions what its for its damm none off your business. Feel like just withdraw all and go somewhere else so bloody rude

Overall friendly staffs but teller was too busy in peak times and only 2/3 staffs in the teller. Should have been more though. Waited about 15-20 minutes in line

Banker was unhelpful when I want to transfer money to an external bank. Wish Debbie was working that day. She’s always been helpful