Commonwealth Bank Crows Nest Branch

Unfortunately I dread every interaction with the bank, all I want to do is withdraw cash beyond the daily atm limit once a month.every month there's no staff and huge lines, trying to workaround the withdrawal limits and use the atms also doesn't work as they are always down today they worked but the atm ate my card. Honestly the most painful experience if you need to walk into a branch allow thirty minutes plus every single time.sadly customer service is dead and profts reign king

I would like to thank you so much Adam for your proffesional service that you have provided for me today, it was excellent experience at CBA today.

Dipali was very helpful even though very busy. I had already tried for help online and on phone but it didn't work

Just go to Adam with any queries. He is the most helpful person at CBA that I've come across in 10+ years.

Had a hassle free and smooth process when I went to create my account. Thank you Ms. Navneet for the guidance.

I was very pleased with the service I have received today from Vani. Highly recommend her.

Very helpful bank branch and efficient. Vicki is great to meet with and arrange my banking requests.

I had a complicated business banking issue that was resolved easily. Thanks to Jessica at the branch who was very helpful and assisted me through a headache of an issue!

I’m new to the country, staff gave me QR code to scan to open new account, very easy and I think it cool. Staff is very nice

Their telling machines are down. These things happen.
A sign finally went up at 9: 35.7 people in queue waiting for services unrelated to the teller machines.
There is one single person serving. She sounds good and knowledgeable but she did not acknowledge anyone in the queue. She is the only person serving customers.
Where is the staff?
How come the website does not mention anything about the technical challenges. I would have avoided coming in.

Today i visited cba crows nest and was directed very pleasantly and efficiently to a really lovely lady called Isabelle who was the nicest most helpful young lady ive had the pleasure of dealing with for a very long time. I only came to request a bank statement but before i knew it she had ordered a replacement card for my old slightly damaged card and best of all checked out my net bank saver a/c and told me of the option of a higher interest rate which i happily accepted! - i had a very pleasant experience today!

Excellent service received from the staff member, who is very friendly, professional and efficient.

Everybody in the branch was friendly and very helpful. I needed some old statements and customer service were outstanding. Thank you

I had received a text re my account. I tried to respond immediately but was unsuccessful. I went into the branch very stressed and angry. Ultimately I received excellent service and excellent advice. It was a scam. Thank you you

apologise

Have had several really good recent experiences with a difficult situation, whereby the staff were knowledgeable and helpful and the manager Craig went above and beyond with following up the outcome to ensure I was looked after.