CleverStuff Wooden Educational Toys

I placed an order in the 29th of December. I have not received my item, nor any answers to my emails or been able to contact you by phone. I would really like my order delivered, and someone to contact me to tell me where it is, please. So disappointed.

Same experience as the others below. Placed an order December 26th and have heard nothing, despite numerous emails and instagram message. Very frustrating as I've lost $70

I have purchased many items from Cleverstuff over the years for my Family Day Care children. The products are always very good quality and the pricing is great.

Thank you Bec and Nate for our purchase
Quick delivery and exactly what we ordered and appreciate the update emails from you
Will definitely be a returning customer

The wooden Pull Along Caterpillar is one of our grand daughter's favourite toys. I just love the way that it's body ripples as it is pulled along, just like a real caterpillar. All of the toys that I have bought from CleverStuff have been really well made, vibrant colours and very popular with the children.

I have bought some puzzles for my grandchildren from Clever Stuff. The products are really well made so they are great value for money. The colours are bright & appealing for little people. I will be back to buy more as the children get older as there is a good range for all ages

Was so excited to find this gem of a store in our local area. Nate was extremely helpful explaining how you can build on a child's developing skills with various products. Beautiful made toys and looking forward to seeing my granddaughter's face on Christmas morning when she unwraps what I bought today.

We need more small businesses around like this one. They are attentive, friendly and efficient.
Thank you Clever Stuff.

Great selection of educational toys for all ages! Customer service is also amazing! Thank you!

Great range of educational and sensory toys for children. I have bought a few things for my grandaughter and the price and service have been exceptional. Will definitely buy from CleverStuff again

Every purchase I've made from CleverStuff has been excellent and useful for my kids. The best part is how quickly they ship everything (pretty much the day of ordering!). The staff are helpful and friendly when I've reached out online.

Found CleverStuff Wooden Educational on line popped around for a look and was not disappointed. Bought heaps of learning activities for my beautiful grandchild and she is loving her learning experiences. Will definately will be on this journey of fun stuff with Grandchildren. Thanks guys great for the Hawkesbury. Love it!

What a great wee find Clever Stuff was. Found all I wanted plus more and Bec and Nate were so friendly and very helpful. Highly recommended you won’t be disappointed

Bec and Nate are fantastic!
Bec was super great to chat to and helped me find exactly what I was asking about:)

Sent the incorrect parcel and then threatened to not supply a paid order unless the return barcode was scanned within 24hrs of receiving the parcel.
Their message read. "we understand that it' was our mistake. You are holding up the original owner of the toys you received from getting them.

CleverStuff is the only one holding up the original owner. Next time you should double check your parcels before sending them, before threatening other paying customers.
Extremely poor customer service!

EDIT: Response to your reply.
I did not request for you to resolve the matter in my review. My name, is irrelevant, as I'm not the buyer. And now you have accused the buyer of writing this review and gone ahead and processed a refund because so.
No threats were made to your business at all, so where do you have the right to cancel the order and refund?

In case you need a refresher on Aust Consumer Law:
"If you receive unsolicited products or services:
-you are not required to pay for the products or services
-you are not liable for any loss or damage resulting from a supply of unsolicited services
-if you contact the business in writing, expressing that you do not want the products, then the business should recover the products within one month
-if you don’t contact the business, then the business may recover the products within three months from the day after you received the products
-you cannot unreasonably refuse to allow the supplier to recover the products
-you may be liable to pay compensation if you wilfully damage the products during this period. "

The buyer did not post this review, I am simply stating the facts of this transaction. The buyer is sorting this out
You did in fact send a message saying: "if we do not see a scan on the parcel this morning, we will be having the toys you originally ordered returned to us"
If you have never withheld items, why did you write this threat to do exactly that?

You have gone a head refunded the buyer, out of spite, based on a review they did not even write. Now they will not receive the toys they wanted because YOU made the mistake of posting the wrong order. This is very petty and unprofessional on your behalf.

All the buyer needed was more time to return your mistake, but you threatened to recall the correct goods, if not returned the next day.

CleverStuff have wonderful educational toys. They are sturdy, safe and colourful. Nate and Bec are quick to respond to queries and sort out minor postage problems instantly. I would highly recommend CleverStuff as a company.

I discovered Clever Stuff by chance. What a lucky chance. Their wooden toy products fits all criteria. Fun, well made, safe, educational and the range suits all children.
Not only that, Clever Stuff is a company who cares. They care about their products and importantly they care about the customer. They reacted quickly to an issue and fixed without fuss or excuses. All in all, Clever Stuff comes highly recommended.

WOW! Can't believe how quickly order came after only purchasing yesterday afternoon.

Unreal

Thanks again
Stef

I ordered some Australian puzzles for my Scottish granddaughter. She hasn’t got them yet but I’m very excited to give them to her as they show so many Aussie animals all the different states and more. I really want her to know both sides of her ancestry and this is definitely a step in the right direction. Purchasing from CleverStuff was such an awesome experience too…. Bec and Nate kept in constant contact and seem to be such caring, polite people which unfortunately is a rarity these days. So thank you

Great range of toys. The building blocks are all age appropriate, when the kids are done even I make my own creations