City Xray

I would not recommend this for a pelvic ultrasound. Their facilities are not good and do not allow a safe and secure platform where there should be any physical contact between the sonographer and the patient. Compared to other ultrasound that I had, here in CitiXray, the process is very inconvenient for the patient. They will put a platform under your bum (which is uncomfortable) while lying down and the machine is placed just beside the bed which causes the body/hands of the physician touching the patient’s legs. The room is so small and there is no toilet inside. I recommend a more sophisticated chair or bed to protect the patient & prevent physical contact. My experience was not great because I was expecting a female sonographer will do the procedure. Whilst it was a female, she said she’s a student and that her supervisor will come in later to check the photos. I was surprised to see that the supervisor is a male (who smells like he just got back from smoking). He was also rude and forced me not to take a break (to not move to get clearer photos) even though I was already uncomfortable with the procedure. I thought the sonographer have taken all necessary shots but the supervisor did it again which made me feel uncomfortable! I’m not sure if this is the policy of the company to always have a supervisor checking someone’s work. It loses the credibility of the procedure and that a student should not be allowed to perform something she’s not fully trained of!

Lovely front staff and young woman who did the ultrasound - but the doctor who came in to do the biopsy was ludicrous bordering on a monty python skit. Completely unprofessional the whole thyroid biopsy was traumatic done without any anaesthetic. Three needles stabbed into my neck while he was making dracula jokes. The worse news today was that there was insufficient cells to be able to give a result so I have to have it done again to find out if I have thyroid cancer. So not only traumatic, unprofessional also inadequate.

Reception staff were rude as anything and just seemed more bothered that I was even existing and were more interested in talking out loud about complaints they had received at other locations than to help me. I'm not surprised to be honest. The guy was fine but the girl who served me was a mooooooole and a half. 10/10 do not recommend.

I recently needed to do 3 types of X-ray last Thursday. The staff are friendly and helpful, as that my first did Xray. So the staff explained to me that I need to take out my necklace for scans and I did. But after finished the scans the staff asked me to changing clothes in another room but I forgot that I still put my necklace on the green stuff near the chair. I just realised yesterday which is the place was close on the weekend. I do email and provide pictures. Please let me know if any staff found it. Thank you, I’m really appreciate it.

Good service staff nice but plain x ray was expensive ($85 only $34 covered by Medicare) and don’t offer digital access to x rays or reports. Some places give you free fully Medicare funded x rays. It’s archaic in this day and age not being able to access your own results online all radiology practices should be required to provide these to patients especially when you’re paying for the service.

This place is a rip off. They charge $280 for 3D dental X-ray while Quantum Radiology charges $120 and I had GP referral letter so Medicare covers all and I didn’t have to pay anything. It also takes them 4-5 days for the result while Quantum gave me the results after 20 mins same day. Imagine I have wisdom teeth pain and have to wait 5 days for the result? Luckily I asked them before going ahead with them.

Friendly accommodating reception team. The technicians where also friendly and professional. Thanks Team!

Professional team. Very pleasant experience today during my CT and Dopler scans today. Thank you!

This is an excellent radiological centre. In my dealings with them over the years all the staff are helpful competent and highly efficient. There is never any significant delay in receiving your investigation and the results are promptly sent to your referring doctor.
Patients are fortunate to have this facility serving the City CBD

A truly horrible with a dreadful doctor the administration and the lady who did the ultra sound were lovely the Dr was truly awful

I recently needed to do 3 types of scans on different parts of my lower limbs, the clinic was able to book me in to have all 3 done at the same appointment, I didn't have to wait long between the scans, the process was smooth and organised, the staff was friendly and helpful.
The only little troublesome thing was that now you have to email a copy or photo of your doctor's referral to them before they can book you in, previously I just needed to call them.

On time, efficient and lovely people. A special thanks to Dr Bako and the Sonographer who attended - you both made a not so pleasant procedure completely bearable. I am certainly thankful for your exceptional skill (and the light-hearted banter!).

Just had my biopsy done today by Dr Paul and his lovely assistant Vanessa. I was very anxious as i have fear for needle but Vanessa and Dr Paul were so patient and encouraging during the whole process. Incisions were painless and i did not pass out. 10 Stars!

Excellent reception services. Short waitimg period, even if walking in from the street without appointment. Imaging process was well explained, efficient and quick. Recommended.

I had a great experience at City X-ray. Everything went on time, staff was very efficient and helpful, the girls at the reception desk are just lovely. Thank you!

I was 6 minutes late for an MRI + refused my appointment! Despite the fact that I could not walk very well. Do not use this business - look at the negative reviews below

2 procedures - Ultrasound and x-ray, in and out in 35 mins at midday appointment. Well oiled machine, courteous and efficient.

Everyone is very friendly and professional. Thank you for making the procedures easy and stress free.

Very efficient, very professional, good modern facility. Not sure what else you would want.

I had to change an appointment and that was no hassle, all sorted out in 30 seconds on the phone.

Short waiting time and great care. I came to get an ultrasound and was taken care of by Falguni and Dr. Bako, both of then were absolutely wonderful. I honestly didn’t expect, but truly appreciated, the attention and care that I received from them. It wasn’t the normal get you in and shove you out experience. I wasn’t even there to see Dr Bako, but because of something Falguni noted on the ultrasound, she took the time to consult him and he then took the time to contact my doctor and organise a CT scan on the same day. He then took time to explain the results when they came out. Tommy who did the CT scan was great also. Great experience and would recommend.