Churchills Carpet Court

The carpet is good, the laying is subpar. Our carpeted stairs started to unravel within weeks. The carpet layer ghosted us after a few attempts to get it fixed. The stairs are now a death trap with every step no longer secure.

I would NOT recommend this company to my worst enemy. A 12ft by 6ft floor to lay vinyl planks. They said 1 day, here we are 3 days later and they have not even got all the old floor up. Hopeless.

Myself and wife decided to put some vinyl flooring in our apartment and chose Churchill carpets Hamilton boy was that the worst mistake of our life. Installation from the company that they use well I would be embarrassed if I was them I not even sure they are qualified, took three times to get the bathroom right used the wrong clue three times pretty dumb I know then we move to the kitchen well not much better vinyl planks have waves in them because they didn't prepare the floor properly, so if you want a whole lot of stress pick these people.

Friendly and knowledgeable staff. Great sample setup and staff are more than happy to discuss options and provide samples to take home.
In home measure and quotes are free. Churchill's sold and laid the vinyl planks throughout the house and the carpet in my master bedroom. I am amazed with the final result! Customer service and professionalism of the tradesman was second to none.

Save your time and go somewhere else. 24 hrs to borrow some LVT samples! Other places will happily give you a sample to keep. Women at the front desk needs some customer service training. Boxes laying over display products, no labels so couldn't tell what I was looking at. Walked in and pretty much walked straight back out again, if that's how much effort they put into getting your business imagine what they're like once they get it!

Only put 1 star as I can't post with negative stars

DO NOT RECOMMEND. I phoned the store to enquire how to go about getting a bedroom of carpet installed (within a short time frame) as I had never had carpet installed before. The sales lady I spoke to said I could send photos and hopefully match it just by the photos to save time. She couldn't quite tell the colour so I went into store and matched the colour myself after being shown samples - not once did she mention she was unsure on the actual carpet type. The day the carpet was supposed to be installed (Friday), I received a phone call from the installer saying he could not attend that day (this was after the time he was supposed to arrive) but said he could attend the next day (Saturday) at 8: 30/9am instead. It was not until 12pm the following day that someone arrived to install the carpet with no apology. Once the carpet was installed, it was VERY obvious this did not match my previous carpet as well as having a huge lump near the middle of the room. I contacted the store and was told to call back on Monday when the sales lady I spoke to was back in store. I called back on Monday to be told she was not in store and call back tomorrow. I sent her an email explaining the situation and asked if she could please call me when she had a chance on Tuesday. She emailed me back after 10am and said 'that's a shame' regarding the carpet not matching and included prices for the NEW matching carpet I now required plus installation again even though the actual installation of the carpet was a horrible job. I phoned her to discuss the carpet price (which she did not budge on even though this was partially her fault) she was very rude and abrupt. I had to accept the price she quoted as I had no other choice because I was running extremely short on time by this stage. All in all, I think it was very unfair for the store not to offer a discount of half price due to this particular sales persons actions as well as myself having to pay for install again even though the original installation had a huge lump. A single room of carpet which should have been $600 ended up costing me over $1000 and took weeks to complete. If I was told in the first place it needed to be matched in person and not by photos, this whole situation would have been avoided.

I’ve had Nick at Churchill’s do carpet and flooring for 2 houses now, both times have been a great experience, nothing was a problem, they had great options to meet our budget. The last time I had a very tight timeline and Nick moved things around to make it happen and get us in our home quicker.

Great effort by all regarding our recent purchase and installation of carpet.
Many thanks Paul and the crew.

I came in with a very simple order for three bedrooms, was shown completely the opposite of what I was after. The lady treated me like a complete joke and childish.started to make fun of her competition by saying how bad they were because she couldn’t organise what I needed. No I didn’t want carpet I couldn’t afford, no I didn’t want to wait three weeks I need it ASAP. After not finding what I wanted she then said I won’t find that any where. I traveled no more then 1 minute down the road and bought exactly what I wanted even had it delivered same day. Not everyone wants to spend a million dollars or cares about gossip felt very judged and belittled I will not be back

I supplied these guys my house plan and supplied way to many floor boards. I would not recommend them.

We have nothing, but great things to say about Carpet Court and their helpful staff! Nick is so hardworking and made the experience and transaction hassle and worry free. They have a great selection and honest pricing. Highly recommend!

We upgraded the carpets in all our bedrooms as we have 3 kids and needed something better and couldn't be happier with the results.
Expert advice from friendly staff and a huge range to choose from.
Measure, quote and install was quick and easy and the carpet feels incredible, spills wipe up a breeze which is was what we were looking for.
It's the only place I would go for flooring.

Long-time customer. Have always had a positive experience here. Pleasant and helpful staff. Highly recommended

Nick from Churchills Carpet Court absolutely floored me with his exemplary customer service skills. I highly recommend this locally owned business for all your floor coverings and window furnishings.

Churchill's are a long term stable part of Newcastle. The Murphy's have been operating this business here for three generations and know their stuff!
I worked in the flooring industry myself for years and Churchill's is the most reputable of the Newcastle region.
Don't buy off an impersonal chain store, deal with the locals who know and care about your community.

I had an extremely positive experience with Carpet Court Hamilton. Bek Ferris was not only a great sales person but her follow up service was exceptional. Very happy with our product and service.

The guys at Carpet Court made everything so easy! They were extremely knowledgable and professional from start to finish. Cannot recommend highly enough.

Middle of winter, newborn child, gaps in floorboards - needed carpet quick. Enter Nick from Carpet Court, absolute lifesaver!

Carpet court gave a great quote, much cheaper and easier to deal with than competitive stores. The company delivered on everything offered and did an excellent job with the installation of our floating floors. We will be back to finish off the remainder of the house with them. Highly recommend!

I had the pleasure of dealing with Nick from carpet court when I recently purchased my rental and had to change the carpet. Nick was always helpful and helped me get the job done in no time at all so I could get my rental on the market.highly recommend carpet court, quality product and even better customer service. Thanks again guys