Chubb Fire & Security Pty Ltd

Shocking customer service!
No response whatsoever to emails/phone calls!

Chubb are impossible to deal with in getting an answer to a query regarding an invoice. An invoice was raised to us for an alleged patrol call out on an evening that we were at home. Our alarm did not go off, nor were we notified by Chubb of any suspected triggering of the alarm (as is customary), yet this invoice was raised. I first became aware of it in March when an overdue reminder was issued for the January invoice which we had not previously received. When queried I was told of the patrol call out. Several emails followed to both Chubb and the collection service agents requesting further information to verify (with some proof as we had not been notified of the event) that it was definitely our property that was involved. The only response that we received from Chubb is that "the invoice is payable". It is very annoying that our request for some proof re the callout, proper procedures and correct invoicing are being ignored.yet they keep chasing payment of the alleged invoice.

Don't return calls left messages have emailed a number of times can't find a land line number beside 13 number

Don't return calls left messages have emailed a number of times can't find a land line number beside 13 number

This company illegally charged me $40 per month for three years. Be very careful if you notice Chubb Fire & Security is taking funds from your account you did not authorize. When you try to call them it is impossible to get through to anyone for help. I had to report this issue to the ombudsman.