Castle Hill Carpet Court

Fast quote, fast installation, nice blokes - the only quibble was they told me the wrong time. Probably just need to improve their office communications, but overall a good experience!

I went to Carpet Court at Castle Hill because they had the best reviews in the area. While I didn't find their range to be great for what I wanted they were happy to order in for me. Being asked to three quotes before a decision was made was always met with courtesy and promptness. They were very patient and not at all hard sell.
The carpet layers were exemplary. They are the sort of trades you want in your home - hard working, great at their job, tidy, polite and quiet (no boom box). They came when they said they would and took pride in their work. Thanks so much.

We went to Carpet Court castle hill looking for ideas for flooring for a house down south.

The staff were helpful knowledgeable and friendly.

Even though they knew we won’t be buying from this branch they gave us all the time and support in the world.

Thank you for old fashioned excellent service.

A huge thank you to the team at Carpet Court castle hill. The advice from sales was spot on and the carpet is perfect for our home. With two flights of stairs and some very awkward angles, the carpet layers managed to make them look perfect. I can’t recommend them highly enough, Great Job!

Very helpful and knowledgable staff. Grateful to Taylor and Austen for listening and guiding us in our choices. Thank you gentlemen.

Was a pleasure to have carpet court do some work for us. Extremely professional and most importantly on time. Communication was key and they kept us informed at every step of the process, from material being ordered to material being delivered to booked in install date. Job was done within the time frame they specified with a quality finish. Would recommend Castle Hill Carpet Court any day of the week.

We purchased laminate flooring from Carpet Court last month. While the product itself was fine, the tradesmen installing the flooring damaged the skirting boards considerably (we had asked them to remove the skirting boards and reinstall them when we had the flooring put down).

I expressed my disappointment regarding the damage done, and they offered to install new skirting boards free of charge, but I would have to buy new skirting boards, and therefore pay more money. When you pay a few thousand dollars for a product and installation, you expect more.

I felt I should not have to bear the costs for replacing the damage they caused, but I have had no reply to my emails and telephone calls. I left a message requesting the manager call me back. 13 days later and I am still waiting.

We had Josh and his team help us out with a 7 double roller blinds at our new place! Super pleased with them and the whole process! We only wish we had gotten them done sooner. Thanks so much!

Just a short Thank you for the great carpet. It looks sensational. Additionally, I'd like to mention the wonderful service provided by the install team. They were courteous, professional and extremely good at their job. There was nothing too  difficult for them, they fitted easily into our day.

Great team, worthy of the highest regard.

Thanks Carpet Court for a great job and terrific service.

Peter and Leanne

Had the benefit of knowledge from both Ben and Josh when recommending carpet, and couldn't be happier with my choice. The whole team are extremely knowledgable and helpful. As for the installers. WOW! What a great family team. I would highly recommend Castle Hill Carpet Court to anyone looking to carpet their home.

I haven't come across a worse customer service experience. Left hand doesn't know what the right hand is doing. I ordered carpeting, paid for it and was told its ordered. Went back after 2 days and it still hadn't officially been ordered. Then I had to follow up when it would get installed. Installation day the wrong size roll was brought and I was stuck and waiting for the right one for a week. No apologies offered for their mistake and I was told by the manager BEN its not their fault (they don't take ownership of their own supplier who only they deal with and they can't be bothered to check before installing its good to go). I couldn't wait to just get it done and over with them and no I would never deal with them again.

The best in the business!
Recommended highly.
Ben is very helpful and goes above and beyond.
Thank you Castle Hill team for all your help!
Looks fantastic- so happy!

Castle Hill store. Honest efficient, accommodating, pleasant to deal with. Installation was done well and on time by a friendly crew.

Great Staff. Great Customer Service & Great Products. 5 Stars!
Highly recommended to everyone.

Great experience throughout. Sales team was really helpful walking through all the different types and products, the carpet layers did a neat job and the carpet itself is looks & feels great.

Happily recommend to my friends, 5/5!

As soon as I walked into the showroom at Castle Hill I was greeted by Josh and his team. His knowledge and expertise in carpet and flooring is second to none! I would have no hesitation in recommending Josh and the team for any of your flooring needs. His tradesmen were excellent, very trustworthy and clean. Thank you Josh for my awesome carpet and hybrid flooring.one very happy customer!

My mother had flooring installed by carpet court castle hill, she was very happy with both the installers and the sales staff. She was very pleased with the final result and would happily recommend both the castle hill salespeople and the people who laid the flooring.

My house looks fantastic with new hybrid flooring. Josh and his team looked after me and were only too helpful choosing the right product for my lifestyle. Would highly recommend.

Carpet Court, after 3 winters of clear defects with the bamboo floor shrinking and leaving unsightly gaps why have we still not had this fixed? We are sick of following you up with no care from you!

Great service, recommended the carpet. It is perfect! The team that installed were so wonderful, took into consideration of my child being asleep and left quietly and closed the door after themselves without me there. Thank you so much!