Camera House - Broadway

Went to this store today and had such a positive experience! I think Mitchell? Helped me out — I knew nothing about cameras or film and he led me through all the steps and stuff super patiently! Developing is on the pricier side ($24 for each camera) but will definitely be visiting again since it’s so close to uni:)

My Experience with Broadway Camera House was Positive,

The team there is truly exceptional - knowledgeable, friendly, and always ready to help. They have a genuine passion for photography and it shows in the way they engage with customers.

What particularly stood out to me was the high-quality printing service. The prints I received were of outstanding quality, with vivid colors and sharp details that brought my photographs to life. It's clear that they use top-notch equipment and materials.

Besides the technical excellence, the overall atmosphere in the store is fantastic. It’s refreshing to see a team that works so well together, creating an inviting space for both photography enthusiasts and professionals.

I highly recommend Broadway Camera House for anyone looking for high-quality photography services, expert advice, or just a friendly chat about cameras. Their combination of professional services, a knowledgeable team, and a positive environment makes them a standout choice.

Amazing service from Garrett and Daniel. Very knowledgeable about their cameras and stayed after close to help me print my photos, very much appreciated!

Visit this place often to get film developed. They’re pretty good at developing digital film in the next couple days and try to be as friendly as they can. They have great equipment too that I’d recommend.

We bought our daughter a camera from here for her 21st. The sales person Mitch was very helpful in providing advice on the camera features specific to her needs. She was pleased with her camera and will be sourcing accessories from them due to their excellent service.

Been here twice, first time was not the best because I felt like the staff were a little rude and talked to me as if I was pretty stupid. But the second time was super nice, I forgot what his name was but I went in last Friday to get French passport photos and he was super accomodating and explained everything to me and just overall good experience. Probably just different staff but just my experience

I have never written a negative review. But my experience at Camera House Broadway was the worst customer service I’ve ever received.
I dropped off my film for processing two weeks ago. First, I received film in my email that did not belong to me- somebody else’s photos. After calling I was told it was a mixup and I’d receive my film shortly. I waited three days to call again, the new employee I spoke said there was no note of the mix and began to investigate where my film could be. My issue was not prioritized due too a busy store and I was told they’d call me back by the end of the day. In fact every time I spoke to an employee I was told I could expect a call back. I never once received one, and I called the store about this issue 6 times over the course of two weeks. Finally today they informed me my film was destroyed due to a machine error.
I was never informed by Camera House of what happened, I had call multiple times to get to the bottom of my issue. Then after two weeks and destroyed film I was just offered a refund and replacement roll that was cheaper than my Portra 400 that was destroyed. Things happen, but I would expect that in the event of a film error like this I would be informed and offered some better compensation for the issue- or atleast a roll of the same value as the one they destroyed.
Super upset about the service here and I definitely won’t be returning.

Got my passport photo taken here! Mitchell was very helpful and a good chat! Definitely recommend this place:)

A great range of film stock which is rare at most camera places in Sydney right now! Mitchell helped me with what I needed, taught me all about the ISO numbers and which have finer grain and warmer colours for sunny days to overcast evenings, an extremely professional and knowledgeable young man. He also showed me prices he could match and how to get the best deals with a smile. Very welcoming and friendly assistant. Highly recommend them!

I took my kids to get passport photos here, and while the service was done quickly and efficiently (with just a half hour waiting time to develop and print), the Australian Passport Office rejected the photos due to too much post-production editing, which means now I have to get them re-done.

Don’t go here for passport photos. Go to the post office to do them.

$33 for kids passport photos and insist on giving 6 when you only need 2? Daylight robbery. Way over priced. Most places charge $20 and that already seems expensive.

I used Camera House Broadway as the shop in Katoomba has now closed. My experience at Broadway was great. Excellent service that was well communicated which positive results. I'm not the smartest person when using a camera but felt totally confident with the advise and service given to me that wasn't condescending. Recommend.

A friend of mine returned a faulty product and the staff placed it straight back onto the shelf. Staff are rude!

Honestly kinda rude and frustrating experience. I had a staff member mock the spelling of my name twice in the space of about three minutes. The guy said ‘that’s spelt really weird’ and I didn’t say much and he repeated himself as if I hadn’t understood the punchline of a joke he was making. Ur not funny luv x

I came to this store looking for a large number of disposable cameras for my wedding. Unfortunately there was an initial mix up with the wrong items being transferred to the store which put me in a difficult position with the wedding not far away.
However the staff did everything they could to resolve the situation to make sure our plans for the wedding still went ahead as planned. A particular shout out to Young who went above and beyond to find a resolution.

Developed film at this place and have always been helpful with advice and has a decent selection of film!

It’s right what many of these reviews say. The customer service at this store leaves a lot to be desired. Two staff who were more interested in talking with each other than acknowledging a customer in any way, shape or form, they didn’t even know or care it seems that I was in the store to purchase something. You would think that after what we have all been through over the last couple of years people would be happy customers are out spending again, however I guess not with this store. It’s ok though as I can spend my money where I please and it will not be here.

Bought the Nikon D500 from this shop, for $2200 thinking it would be a great investment. Nothing but problems, couldn't get a single sharp image. Took it back to the shop, Chris (store manager) couldn't get a sharp image out of it either (he tried several lenses). He then offered me a $1650 store voucher because he claimed it wasn't in original condition, I provided all of the packaging and accessories. His specific problem was that I had taken photographs with the camera since its purchase, the cardboard box it came in had a slight crease and the neck strap was still attached to the camera. And for this he wanted to rip me off by $550, after much argument he agreed to give me $300 more, however I'm still out by $250

Absolute ripoff. They charge $30 for Passport Photos which are then rejected by Australia Post. They do this knowing their photos will be rejected. Reported to Fair Trading. Seems other people below have had the same experience. Avoid this place.

Terrible. Told 10 mins for passport photos. Came back 40 mins later and had to wait another 15 mins just to be told they aren't printed. Price is also way too expensive at 30 bucks for 2 photos