Caddens Medical Centre

Have been seeing Dr Nay Nay now for over a year and have never had any issues, she listens to all concerns everytime.

Online checkin and new patient details - no handwriting issues. Quick and easy. Lovely receptionist and great doctors and staff.

Dr nay nay is one of the best doctors I have ever met, she is very thorough and caring especially when it comes to my kids!

The receptionist are always lovely and helpful.

They have a great clean room with a variety of toys for kids to play in whilst you wait to see the doctors.

They are always on time and have always had great communication.

My son has severe autism and after a couple of years of lots of hurdles we finally changed doctors that’s when we met dr nay nay she completely devoted herself to my son helping me access ndis for him as well as fighting and advocating for him to get a diagnosis.

We are so grateful to have such a great doctor and I highly recommend this practice alongside gaining a beautiful doctor who passionately cares for her patients the right way!

Dr Nay Nay was very rude in compassionate not understanding had no interest in sending me for blood test not ultrasounds I even had to ask her to take my blood pressure and to check my back and that was the main reason I went there. I need a blood works following up because of protein and blood in my urine and because of a maybe possible cardiac event but she wasn't interested in doing anything! I showed her my letters from my psychologist I also showed her the letters from the doctor when I got discharged from hospital she just read them and gave them back to me uninterested. Then I asked a could you check my back she put gloves on and checked my back and told me it was probably muscular and she would give me some tablets to calm it down and a few days. She told me she was not suitable to be my doctor I got absolutely nothing out of visiting her today and I will never return again!
On a scale of 1 to 10 she would get 2!
No wonder why people don't go to doctors when doctors treat you like that!

I've had two telephone consultations and each time I have had to chase up for my prescriptions and medical certificates. They've inconvenienced my life multiple times. On seperate occasions, so they get a one star for that

The reception staff are always friendly & accommodating. Dr Nay Nay has a very caring nature and takes the time to listen.

Very lovely receptionist ladies, however i can’t say the same doctor Ahmed. He was very rude, dismissive, condescending and hypocritical. Told me my pain was nothing, was questioning me if i was telling him the truth, also said i was just having a headache or a migraine and to take panadol and once i said i have been and it’s done nothing he then proceeds to say i’m not having a headache or a migraine so why would i take panadol? To finish the appointment off he says “i’ll give you a referral to go get a head ct.to give you a peace of mind. ” with the most condescending and rude tone. Would not recommend this doctor at all!

Dr Ahmed writes scripts that last 10 days and expects you to pay $70 every time you need a repeat. Zero phone etiquette, hangs up on within a minute of the scheduled appointment. The receptionist advised in order avoid this with the doctor, I should just come to their centre every 10 days to refill my prescription instead. Told all 3 receptionists on numerous occasions, that I work full time and away from home and that this is not possible but the team don’t seem to listen or care.

Script pricing is extortionate, I paid $165 for a 10 day script and I was told upon my last appointment this would increase to $202. I have spent almost $1000 over a period of 4 appointments.

Save yourself time, money and stress and look elsewhere for treatment.

Don't be fooled by the location or the looks of this place.horrible doctors, I have a seen a couple in this place and they were the worst.

I’ve been coming here for awhile now, but I’ve actually had enough regarding the lack of care with these doctors and will be starting to look elsewhere with proper care and bedside manners. I’ve been sick for two weeks, with a now sinus infection and bacterial infection after being refused antibiotics and to just take “cold and flu tablets” lucky another doctor was concerned enough to prescribe them to me after feeling miserable and unwell.

You’re dealing with sick, vulnerable patients. As professional doctors it is your duty of care to look after them not brush it under the rug.

I unfortunately will not be coming back. I brought my 15 month old son in to get checked out as he was struggling to breathe, very raspy and not well at all, we saw the male doctor (unsure of name) to be told it was a mild virus and I could use a puffer if I wanted to see if it would help and was told that more than likely he will be asthmatic later in life, this was after quickly checking him over and clearly seeing my son was not well. I did not feel right about this and had to take him to another doctor elsewhere to find out he actually has croup and has been put on strong antibiotics and have to monitor his breathing and if it gets worse to go up to ER. I feel like my concerns and my sons life was not taken seriously and this could have been a lot worse than it was. I have since been trying to call reception to put in a complaint about this with no answer at all. It’s really disheartening. Do better

Do not go to this doctors surgery if you need help. If you need a simple script - this is the place to go.
But if you need help from a medical professional in your time of need - find anywhere else.
I was charged execessively and then refused further help when I questioned the doctor.
My psychologist told me to report him or I wouldn't be saying anything at all.
Take from it what you will. You go to a doctor for help, you go to casino to get ripped off

It was my first time going to this medical centre and it will be my last. One of the male doctors is extremely rude and very dismissive of his patients.
Horrible experience. Don't go here.

I have been seeing dr Nay Nay and she is great.moreover never had to wait for my appointment which is great ….

Such a nice medical Center with an wonderful nurse and great receptionists. But doctor isn't good at all. We have seen Dr. Muhammad Navaid in the past, but he is not good at all. Would request the center to look for other good doctors.

This has been the worst Medical centre I have been to. The male doctor is very rude and doesn’t care also is not willing to help you and will tell you that you just have to live with your medical problems. Zero care factor given please don’t go here.

My first time at the medical centre and wanted to get another opinion of my leg as I have been sore for weeks and by seeing doctor Nay Nay for the first time she was very helpful and understanding…. Thanks for helping to find out what was wrong

Whilst the reception staff have always been warm and welcoming, unfortunately the same can’t be said about one of the male GP’s I’ve seen a few times lately. Hasty, rude, and a total lack of patient care is how I’d describe the GP I’ve seen. I often end up leaving the GP more or less confused, and often times the GP can’t provide clear answers to my questions. In my most recent visit, he mumbled his way through our consult and couldn’t pick out the correct test results I was after. If I was a new patient, I’d definitely consider my GP options carefully.

The doctor was very good. One star removed for poor communication. Talking very quickly behind a mask is very difficult for many people to follow. If our hearing is slightly impaired, even more so. Please speak a little slower and more clearly.

It was my first time in this medical clinic and the place is neat, receptionist is friendly & GP (Dr Nay Nay) was very accommodating & i felt that she cares to her patients.