Blacktown General Practice

Ater reading some of the reviews for this practice i am amazed at the expectations of people who attend the medical centre. They often treat the staff as though they dont know what they are doing. It is a doctors surgery and the reception staff don't question patients as to why they wish to see a doctor, one person may take 5 minutes of a doctors time and another may take 30 minutes - how are the receptionists able to tell how long someone needs to wait to see a doctor.it is entirely unfair of people to complain if they need to wait - don't abuse the staff they are only doing their job.

Doctor Kalyani Chandrasoma is one of the rudest and unhelpful doctors I have ever come across. I now remember this Dr was why I haven't been there in 5 years and will be the reason I never go back.

I had been attending this practice for 2+ years with my son, whilst Dr Roshan Awmee was working there it was fantastic, receptionist loved my son, I attended 1+ times a week with my little boy due to work place injury, the physio’s that I had were fantastic with helping me achieve walking again. Since Dr Roshan left I moved away and i have had nothing but issues with the receptionist, my favourite receptionist Terry is apparently never there but when she is she gets stuff done for me. The other receptionist were so rude when it came to my sons Paed appointment which was at 2pm, I called at 20 past to ask why I never received a call, was told she was going to call me, 1 hour later still no call, was told that I am next to get phone appointment with her.
Another 40 minutes surpassed and still no call, I called back and it was nearly 4 by this point and was met with “Dr Kazzi is attending to patients who ACTUALLY showed up for their appointment, she does phone calls last”. I was never rude to them to deserve this treatment, I had arranged months in advance for appointment to be over the phone as I live 1.5 hour drive away. Finally got ahold of Dr Kazzi and was met with my son is too young to understand how to tell his emotions, he is nearly 5, she prescribed Dexamphetamine for him and receptionist couldn’t even fax through a clear copy of the script I had to wait 2 weeks to start my sons medications for ADHD because my receptionist ensured it went out in the mail because she was disappointed by what happened.
I have now moved to different doctors surgery and provided a form to get his files moved over 3 weeks ago and still nothing has happened, my son is Asthmatic and needs a new asthma plan for school his new doctor can’t provide that without his files. I’ve also moved over to a new paed and because they didn’t send the files to her prior to his appointment I’m starting to look like a crazy mother because they fail to do the most basic things. JUST SEND HIS FILES TO THE NEW MEDICAL CENTRE. My son needs his treatment. His Diagnoses for ADHD and ODD was never even sent to me in email which is a requirement for him to get the assistance he needs.
Children don’t just need meds they need OT, Speech and Psychologist, you have done nothing to help this process other than give him meds and think that that is good enough. Better yourself, because these children are the ones who suffer.

Always been to that medical centre and today was the worst experience ever. I just had a surgery in 3 places and went there for my first dressing today. Dr Don unfortunately had called in sick and so Dr Kazmi was working. We waited for nearly 1 hour after having told the receptionist we came for dressing as I just got discharged from the hospital and Dr Kazmi refused to do the dressing and told us to go to Kildare Rd for it. She complained about having way too many patients although there was only 2 and said that she had to go pick up her kids. It's Sunday and unfortunately most medical centres are not opened till late. We had to go to Kildare Rd and get the dressing done although the places were quite painful and wouldn't allow me to walk or sit properly. I am extremely disgusted and disappointed by her act as a doctor. We have always consulted with Dr Esther Sin and she has always been the most caring and wise doctor ever. She would have definitely done my dressing if she was there. My wounds are extremely deep and thankfully the Kildare Rd medical centre was open and I managed to do my dressing and prevented an infection. Terrible doctor for sure. I highly recommend going with another gp if you go to that medical centre.

I rang up this morning to see if there was any available appointment with Dr. Kazzi cause the next available appointment is not until Oct and I was told by Sheryl that she can fill me in for the last minute cancellation this morning, Sheryl was very helpful and made sure that I don’t miss my appointment today. She also arranged my referral letter to be sent to this practice as my medical centre wasn’t complying with my requests.

Both Sheryl and Maureen were very helpful when I got there.

I was seen by Dr. Kazzi today, she took time with our consultation and made sure that all questions were answered. She’s also very thorough with our consultation and provided the care needed for us.

Will definitely recommend Blacktown General Practice.

Unprofessional experience by Dr Malkut Kazmi and Dr Yang Wang, both were really rude and unhelpful. Dr Yang Wang was showing aggressive behaviour to myself and my partner which was on loudspeaker! I felt belittled, unwelcome, upset and pushed away! If you are looking for a doctor to care for you, family or everyone then those doctors I highly do NOT recommend. Thank you for reading my review and I hope no else got throw the same experience as my partner and myself did.

Utterly disgusted with the lack of professionalism of Dr Yang Wang and Dr Malkut Kazmi and how they both treated my partner who went for a consultant and medical advice. Both Dr’s were dismissive, rude, belittling and borderline verbally abusive towards him and myself who was on speakerphone trying to help. I myself work in a medical practice as a manager and would never allow my staff nor my Dr to talk or treat someone with such little respect.
Shame on you Dr’s for allowing yourself to treat a person of the public coming to you for advice like that.

We were referred to this practice by a family friend. The doctors are very compassionate and caring. We saw Dr Wong and Dr Sin, both are great doctors and very gentle with my toddler. They accept walk ins and open on public holidays too, which is great if you need to see a doctor urgently. However in saying that, the wait time for this practice can be rather long.

Sheryl is the best receptionist love her an dr wah wah (dr lollie) is best also dr estha sin is lovely too it’s a good clinic always lots of doctors on

Dr Roshan Awmee was a brilliant young doctor who is no longer practising here. I am very sorry to see him go.

Dr Yang Wang - terribly unprofessional and incompetent. Gave me terrible inaccurate advice and was very unhelpful. Highly do not recommend Yang Wang. Saw another doctor right away after who was very helpful.

Dr Gilda Bonacruz Kazzi, who made her pediatrician? Very unprofessional and incompetent! I went once, will never revisit her again, waste of time, she can't do anything! She has no idea what she is talking about! She is worst then Gp. The only good thing about her is she do bulk billing, otherwise nothing good. Don't waste your precious time for her, thank me later!

This medical centre is one of the most frustrating places. For about three weeks I was calling every second day to book an appointment. No one bloody answers the phone. Finally this morning someone answers. Wth is going with this place. Also my appointment was at 3: 30pm. I’ve been sitting here since 3: 32pm. It’s now 4pm. My god what is up with this place making people wait. Very poor customer service.

I highly recommend not getting the Covid jab from them. I am disgraced by the doctor who question me before receiving the jab

Only dr kids will see is Dr Wah Wah San. I see her too and must say she is a good dr. Always helpful and knlws what she is talking about. Reception staff are always friendly when i am there.

Only go to this centre if you have heaps extra time to spend. Other than that stay away from here.

Cumbersome and frustrating getting an appointment for Covid immunisation. Literally got to plead.
Nurses do no follow up and seems to be under staffed.

Whenever I asked the receptionist for any doctor, it was always Dr.xxxx who was available. Other doctors were usually busy and I now know the reason why.

After seeing him I felt bad about myself. Questions he asked me made me feel as if I did wrong things.

Thanks for trying to look after patients but would be better if you focus on positive sides and be more relaxed. Patients need respect too.

Spoke to receptionist on New year day 2021 at 3pm as urgent appointment was needed.

Poor customer service. Blunt, no empathy, unfriendly tone of voice.

Great location. Good waiting area. This clinic only need happier people to work there.

Attended this GP because I had food poisoning and needed to see a GP urgently.
The reception told me I was first in line but doctor ended up seeing two patients before me.
When I raised this up with the receptionist she told me it’s not her problem and I am to bring it up with the doctor.
Very unprofessional health centre. Won’t be going there again. No remorse, no empathy.

The practice is well presented and clean. Reception staff were polite and helpful. Dr Sin is great. The wait was a bit long, I think that’s to be expected in a bulk bill clinic, I just brought work with me and did it in the waiting room. There was no wait for a blood test and the nurse was nice.