Bing Lee Marsden Park

Appalling customer service when it comes to refunds.

My wife and I Bought an Epson printer from them. After setting it up, we discovered that the document feeder didn’t work and kept on getting paper jams. Print quality was also subpar due to a misaligned/blocked ink jet. We attempted to return the printer for a refund only to be informed that we, the customer, had to contact the manufacturer to have the printer sent to their repair team to diagnose! We complied with their bizarre request, only to have the repair technician confirm our findings. We insisted on a refund under Consumer Guarantees Law as product was faulty and did not work as intended. They refused as the printer was repaired to be returned to us, which we didn’t originally agree to, and we took too long to report the issue. I explained that delay was due to my wife going through cancer treatment, which they were unsympathetic to. We are now in the process of making a complaint with the Department of Fair Trading.
We expected better service and standards reputable company such as Bing Lee.

I was just doing a delivery job for the store with wrong address given. When I just reached the location got to know the change of address instead of being apologetic and paying the difference one of the staff lady was rude and treated me as like her personal slave. Poor manners no way to deal with someone like that

We bought a $3400 LG fridge from them. At the time of purchase, the salesperson said we will do the water connection for you at the time of delivery. But at the time of delivery, the delivery person said we can’t do that for free and asked for $100.

How fortunate were we when we were served by Ali. Came in looking for a hard drive to store my pics etc from my Samsung phone. Ali was so knowledgeable, pleasant and helpful and also recommending products for future needs. 5 stars Ali, you're an asset to Bing Lee.

Bing Lee Marsden park has a superior customer service! I have been their customer for a while now. Every time I leave the shop very satisfied with my purchase and service I receive. Special thanks to Monica G, for excellent customer service job today! You have been very caring.

Great customer service. Thumbs up and thanks to Monica who who patiently attended with all our purchases and inquiries.

Purchased a Dyson vacuum today. Staff were really helpful in demo as well as knowledgeable across different models. Patiently answered our questions. To top it all price was lowest for the selected model at Bing lee. Overall great experience!

Wonderful staff at this store! We went in to purchase a new fridge, staff were incredibly friendly and price matched for us to get us the best price possible. They even gave our toddler a balloon to play with and she had the best time ever and didn't want to leave the shop once we were done.

Shonky dealings. Was enquiring about air purifiers and saw a Samsung one advertised for $349.00. After asking questions about it, he went on the computer next to the area and stated "oh the price is meant to be more" and continued to take off the price tag and state, its $399. This is against consumer law and fair trading! Lol left me gobsmacked and I walked out of there not spending any money and went to Harvey norman instead who even did a package deal for a few more things (which the Bing Lee employee said he couldnt) lol.

Dipesh kumar Shrestha Of Bing Lee Marsden Park is a customer service expert. We called before visiting the store and he gave us a lot of information. We went into the store the next day to just have a look and ended up with several items of considerable value. Dipesh is polite, knowledgeable and a pleasure to deal with. It was worth the drive from Castle Hill. We’ll be back and will recommend to friends and family.

Good store staff are friendly but only want to know you if you’re buying something other than that they don’t take the time to talk to you

I buy from Bing Lee regularly
However this store doesn't have much stock
So I always have to drive to another store further away

I arranged a click and collect with an online purchase
Staff were pleasant and professional
Exactly like it should be

Monica was extremely knowledgeable and helped us find the right product and the right price. We were very pleased with the customer service.

If I could I will give them -5 Star ratings. I got a built in electrolux microwave ($900) from them. It's showing an error in less than 2 months. When I called store manager about the problem she told me to contact electrolux because they don't take any warranties. I contacted electrolux they said earliest they can send a technician is in 10 days. I called back bing lee store manager that I can't wait 10 days for it to be fixed. How do I heat food for my toddlers? Her response was buy take away food for them. I mean who in their right mind tells this to a customer. Moreover they point blank told me they can't do anything about this situation. I gave my money to bing lee and they are telling me that I'm on my own. Never ever gonna buy anything from them.

Went in for portable air conditioners, received fantastic service, didn’t need to go elsewhere. Monica, thank you so much for your knowledge, kindness and attentiveness.

We just needed info on miele washing machines for a future purchase and Monica was more than happy to spend time with us and give us an indepth run through, even though she knew we werent ready to buy! 5 star customer service and knowledge of products! ~Thank you!

In terms of customer service in retailer. Monica (staff) was very helpful and knowledgeable of the product we purchased.

Very poor customer service. Went to buy washing machine 2 days ago. Spoke to one of the store manager and was rude. Never going to that place again

Bing lee doesn’t deserve even one star for what they did with us. They sent us a oven which had shoe stamp on top of the product? We opened the box and got a shock, felt so disrespectful as a consumer, we all trust a company and give them money for a product, wait for months and spend all our savings to hope for best but see the worst.we had trouble with the product so banged our head but first time in my life a product with shoe marks in top along with a big dent like someone jumped on the actual product, not even the box. We tried talking to them for 3 hours to hear, wait for a month for replacement or call fisher and Paykel directly for Submitting bills to show you paid installer so we can compensate else wait because we are big company and ur just a customer. No value for money, time, patience … disrespectful people trying to sell alternate product for 900 dollars more saying you can take this one. Please never visit bing lee since it’s just a museum selling old user and dented products …for a worst product we were asked to wait for months as if they are working on made to order with my name embossed on top to make it unique … worst no one checks product quality.they just send the order online and rest we deal.it’s a rented warehouse with lights with people listening to product company then consumers