BIG W Rockdale

What is with this new DOT. I need to ask about an online enquiry and it won’t transfer me to a human! Some people have disabilities and can’t get to the shop! Online Isn’t always helpful either! Won’t be shopping here anymore

This store is in a good location, and easy to get to.
Well stocked and clean.
Staff are reactive and shiw interest in their customers.
A very pleasant experience.

It's getting colder. Children need to be insulated. As always, Rockdale Plaza comes to the rescue. Big W has slippers for boys and girls to suit every taste. I bought 2 pairs of the first option. Everyone liked it.
P. S.in secret to the whole world: I came to the conclusion that BigW should be visited not only when the next purchase is due, but periodically. Products are often offered here at huge discounts. For example, I bought myself shorts R. L black cotton jeans for $5 AU, a T-shirt R. L - $3, children's cotton T-shirts R. 8 - $3.50 AU. I also saw children's leggings for $1. Good luck everyone!

I only went here to check out the model cars in the toy section.
So many choices!
The best toy section I've ever seen in a big W.

Lots of stuff my kids love it. Haven't had any issue with the staff there. They are lovely and helpful.

I recently visited the Big W Rockdale party section around 4: 00pm on 13/5/2023and unfortunately, my experience was far from satisfactory. As it was my son's eagerly anticipated birthday, we were excited to celebrate with some festive balloons. However, the lady working at the party section managed to turn what should have been a joyous occasion into a truly unpleasant one.
From the moment we approached her, it was evident that she lacked the basic customer service skills expected in such a role. Instead of greeting us with a warm smile and helpful attitude, she appeared rude and impatient, clearly disinterested in assisting us. It was disheartening to witness her constant complaints about it being too late to make balloons, as if our request was an inconvenience to her.
Furthermore, her insistence on making an appointment to create balloons was both puzzling and disappointing. We were unaware that such a trivial request required prior scheduling. After explaining that we wanted eight balloons to celebrate our son turning eight, she callously informed us that we could only have three. This took place right in front of my son, who was understandably excited about his special day. I cannot express how shocked and hurt we were by her disregard for his feelings.
It is beyond comprehension why someone in the party section, where a cheerful and welcoming demeanor is paramount, would display such unprofessional behavior. If she finds it so difficult to fulfill her duties on time each day, perhaps she should consider a career in an office setting where punctuality is of greater importance.
Her rudeness, impatience, and refusal to accommodate our reasonable request for balloons left us deeply disappointed. It is clear that such a staff member should not be entrusted with customer service responsibilities, especially in a section dedicated to celebrating special occasions. We sincerely hope that management takes the necessary steps to address this issue and ensure that future customers do not have to endure a similar ordeal.

Always enjoy shopping here, big store but not too big so easy amd convenient to find your way around. Staff are always happy to help.

It's inside the ROCKDALE Plaza on rockdale plaza drive with underground parking.easy to find and shop.

Worst customer service ever guy named CHRISTIAN very rude with attitude please be kind hope to have better service in future love - the girl who came to exchange the jacket

Most of the items like garments, electronic, kitchen appliances, toys, customatic, Clothing, footwear, books, stationery, outdoor equipment, homewares, etc.available at reasonable peice,

Friendly and helpful staff. Manager (John) on the other hand is a rude man that needs desperate work on his customer service skills.

The lady at the Party Shop is always amazing, I've been buying there a few times now - Every single time she's always helpful, caring, patient and has great time management. There was a time I was in such a rush, she took me as a priority and answered all my questions in a timely manner. The balloons were done in just 5 minutes. BigW is very lucky to have her! Will keep coming back and recommend her to family and friends - Thank you.

I like this store. You can pick up a bargain. Being inbetween seasons at present.one can buy something for a song!

I have been coming to this Big W at Rockdale from the day it’s opened.
The staff are always helpful and polite.
I do miss Dee though, as she was one of my favourites from the store.

My favorite store to shop. You can get almost anything in here. The staff are super friendly, been shopping in here for the last 10 years ago and still enjoy it. The click and collect staff are lovely, easy to pick up just one button.

This place is so good
They have available sizes for big people that actually fit you can buy a size Mens 40 pants or more and it will actually fit they abide by the size guiding rules in Australia unlike places like Kmart they pull sneakies on them.

They also have a better range of widespread clothing ect flannels and more that are more nice to wear with nicer and cooler designs, there’s also other ranges of other things it’s a shame they have places like this further away from places like the city “City”
but this place is awesome

Some staff (not all to be just) seem unbothered and not very kind especially those at the back for customer service. Might be nice to more corteous with customers.

I love Big W in Rockdale bcos it is our local Big W. It is very convenient 2 go there as there is always parking available bcos of the carpark. The shop is in a very good location. It has very reasonable prices with lots of products available. The staff r always very respectful & approachable.

Asked a young saleswoman if they sold stainless steel standard tea pots! Walks around and then produces a kettle! Lol I said it's good for boiling water only! Not to make tea in! LOL

Big W always good. Easy to find what you're looking for, othewise ask the friendly staff.

I was looking at laundry washing bags fantastic, zip up see through, water flows through. Exactly what I wanted.

Plus chocolates, there are so many products in that store.
There camisoles are excellent too.
They have got cosmetics covered, every brand you could want.

Great way to shop. The list is huge.
Happy shopping.