Bankstown Imaging Centre

All the staff were friendly and efficient. Was imaged by John who was very professional and friendly.

This place is a joke my knee is really sore booked appointment and they keep changing it very un professional place not recommended anyone to go there

Great experience. Professional and easily done. Had a bad experience at other place but Lumus was so smooth and careful with everything

I had a great experience, and the staff, Lillian and Zalfa, were wonderful to deal with. Despite their busy schedule, they accommodated me and greeted me warmly with smiles on their faces. Their customer service was polite, and they did an excellent job alleviating my fears about the MRI, making me feel comfortable throughout the process. Highly recommend!

Lillian went out of her way to fit me in for a MRI that no other providers could fit me in for. The experience was great and highly recommend Lillian and Lumus imaging Bankstown for any imaging needs.

Needed an MRI asap and Chrissie managed to get me an appointment. Lillian is very friendly and communicative and has a contagious smile and laughter. Exceptional service. Thanks to the whole team.

Thanks for making a MRI as comfortable as possible appreciate the smiles and relaxed atmosphere first time we can be nervous
Thanks Kate (now I am terrible with names and apologise for my possible error) after I finished the staff done there best to get me the maximum Medicare rebate and I would like to thank all.
Gary

Terrible experience, never going to a Lumus again.
Took me 7 days (they tell you it's a 1-2 day wait) and a request for refund for the result to actually be received.
In this time, I spoke with Lumus multiple times regarding the delay and the only 3 options which were recycled were,
1. Come get it yourself in person (I had an mri for a knee injury, so imagine the solution being that the injured person needs to go in)
2. "Tell your medical centre to call us" which I did, the conversation between medical centre and lumus happened but still no result. I was also asked if I know the medical centres email like I should go find out and give it to them. Again, this puts the onus on me.
3. We'll send it again and hopefully this time it arrives knowing it's already failed 3 times.

It took an angry phone call for Lumus to finally take some responsibility and make a call themselves. Unless things go smoothly, receptionists are useless.
Just take a look at the 1 star reviews, you'll find most are related to reception.

I asked for it to be sent directly to me via email which I am told is a violation of policy.
Perhaps give the option to receive to personal email to avoid this because this whole experience has been a joke.

Thank you to chrissie she was very polite and helpful. She helped us with every thing we needed. Honestly deserves more than 5 stars.

Had a friend over on holiday from Fiji who needed medical attention urgently. Chrissie and team patienrly guided on steps for booking as a non resident Got all tests done, got 2 urgent reports (as friend had 3 days before departure). Sadly, got final report after friend left stating she had cancer. We were so touched to get a call from Lumus team and Dr Susheel to check on how my friend was. Dr Susheel said " we are human and need to look out for each other". Amazing team. Thank you xo.

Very helpful
Fit me in during a busy period
Great doctors and service from Dr Kathryn

Best MRI imaging place in Sydney. Chrissie was very friendly and their customer service was top notch. Would definitely recommend to anyone

Liliane is such a fantastic radiologist, there was absolutely no room to fit me into her appointments the receptionist said but somehow she managed to squeeze me in and I only just called and made the appointment less then 3 hours ago definitely recommend!

Amazing communication, willing to do their best to fit me in. Great people to deal with. Highly recommend.

A massive thank you to Liliane from L'lumus Imagining Bankstown for her amazing customer service.
For someone like myself who has a phobia of MRI scans, what Liliane did for me meant the world and is something I will never forget.
Liliane was professional, thorough and took time to explain and keep me calm throughout the scan.
She made an anxiety filled experience feel easy and comfortable.
Thank you Liliane, we need more people like you in the world!

Kristy Seraphim

Amazing service from the team today. Special recognition to Liliane for her efforts with my scan & prompt response sending my report and Rebecca on reception. Both were patient, kind and respectful towards me. I Appreciate their work and highly recommend.

Had a great experience with staff who went out of their way to assist me. Medical staff were also good.

The receptionist Chrissie was so helpful when I forgot my referral and arranged to get another one with my GP on the phone. Saved my day! Staff were professional and friendly even though they were super busy. Results were sent to my GP very promptly. This site also had dedicated accessible parking & lift access which was a huge plus while on crutches. Would come here again.

Great staff to deal with very helpful.
Squeezed me in to a spot after seeing the pain I was in.
Thanks heaps

Service was amazing, had a MRI scan with Lillian she was incredible. I suffer from Claustrophobia yet she was so kind and helpful and helped me through out hole thing, made me feel at home.