Bankstown Carpet Court

In July 2022 we asked Bankstown Carpet Court to give us a quote in relation to water damaged carpet in our office. It took a long time for Mounzir at Carpet Court to send someone to attend the office however when Ian attended he took photographs & answered specific questions raised by our public liability insurer Allianz. I said to Ian that the quote specifically needed to address the questions raised by Allianz in the quote. Instead, Mounzir sends a quote that does not include the photograph or the notes made by Ian addressing the questions raised by Allianz. I then sent numerous emails to Carpet Court again explaining that this is an insurance matter and the quote needs to address the questions raised by Allianz. Chris from Carpet Court then got involved and said he would provide what we had originally requested. Instead he called again asking what we want. We explained it to him again. Then he just sent the original quote. We called & emailed Carpet Court again & Chris said "I don't understand what you want" despite being repeatedly told that we wanted Ian's notes and the photograph he took of the damaged carpet. I then just asked for Ian's number & they refused to give me that. Today the Insurer called chasing us for a response to their request.a response that I cannot give them even though 3 months have now elapsed. I will probably have to contact another Carpet Court & start again. Dealing with Carpet Court Bankstown has been very frustrating & they are totally totally unprofessional.

I went in requesting for installation of floors and skirting and was told it could be done without a hassle only to turn into a nightmare. First of all they delivered the wrong floors and now I am left with what looks like a kids job, the level of workmanship I received is absolutely appalling. When I contacted Ali, the Manager from Carpet Court Bankstown he told me there is nothing that can be done and this was the standard level of workman ship that is provided to all clients. I highly recommend you stay away from this place, the level of work and service is absolutely disgusting.

10 out of 10 score for Chris and his team.
Good price and and best service. No stress from beginning to end. Highly recommended.

Our builder sent us to Chris. He was really good to deal with. Made good recommendations and prices were good.

They were efficient at serving us, we got in and out really quick. We needed a small amount of carpet. They were polite and very helpful. Thanks guys!

Many thanks to the staff at Bankstown Carpet Court. The advice I received on a tricky installation of hybrid flooring on stairs with a glass balustrade together with the great price and expert fitting left me very happy. Big shout out to Mounzir and Chris at the shop and Eric the installer. 5 stars from me.

Mounzir,

Just a short note to say how pleased we are with the carpet and your carpet layers.

The boss is very happy (and that is all that matters).

Your crew were on time, worked hard all day, were very professional and managed to move the heavy furniture around as they worked.

In addition they were more than happy to discuss their work as they progressed.

The excellent job they did cleaning up afterwards was a bonus.

Good price, good product and a good job!

Brian Robson
Former Mayor
City of Canterbury

Fantastic service. Mounzir was extremely helpful throughout the entire process from choosing the right carpet right through to installation. Nothing was too much trouble for these guys and we are not the easiest of people at times. The installer was a perfectionist and did an awesome job. Couldn’t be happier.

These guys are amazing. Chris was so patient and helpful when I came into the store, he spent probably a good hour explaining the different types of hard floor coverings and addressing all my concerns regarding the removal of the existing floor covering. He even arranged for the installer to come out in advance to check out the site.

New floors were laid yesterday and I couldn't be happier. The installers did a really great job, very thorough and efficient, and it looks fantastic! Better than I even hoped. Would not hesitate to recommend Bankstown Carpet Court for anyone needing new floor coverings.

Went into the store to get a small amount of carpet for a repair and Munzir was very helpful. He suggested Fardin to come and do the repair who did such an amazing job and was really helpful. Would definitely recommend them and Carpet Court Bankstown.

Chris and Mounzir were both highly competent and efficient to deal with. Our carpet was installed greatly to our satisfaction. All aspects from start to finish were impeccable and the carpet layer was also excellent. So pleased with our job! Thank you so much!

Chris and Mansir, and the guys who installed my Carpet were great friendly and got the job done. I was very happy with the results and their service they definitely helped me a lot when I needed carpet for my home. I highly recommend anyone who needs carpet to go to Bankstown carpet court and speak to Mansir I’ll be using them again in the future

A big shout out to Mounzir and Chris at Bankstown branch. Great service I found them to be very friendly and helpful nothing was too much trouble, they listened and made sure I got exactly what I was looking for, huge selection to pick from, and very happy with the price. Love Love my new carpet and timber floor.
Thank You.
Jo

I can not speak more highly of Chris from Carpet Court Bankstown! He kindly donated 6 boxes of carpet tiles for a sensory room which will be used by many, particularly children and adults with special needs. It’s great to see business owners like Chris supporting our local community! Thank you Chris!

Very friendly staff, helped us find the wood we need.
Very competitve pricing with great service.

Fantastic service from Chris at Bankstown Carpet Court. From initial consultation to installation, the process was smooth and easy. Chris took great time to assist with the choice of carpet, including providing 2 good sized samples to take and view in our home. The workers arrived on time and the end result is fantastic. I definitely recommend Bankstown Carpet Court to anyone searching for great service, quality carpet and all at a very reasonable price.

Munzir and Chris went above and beyond to make carpet happen for us within 2 days of our visit to the store. Large variety of choices but most of all a very friendly and knowledgeable team! Brendan the installer also did a fantastic job with laying the carpet. Absolutely recommend these guys for anyone looking for flooring. Thank you Carpet Court Bankstown!

The service is great and efficient. I came in with the kids and the gentleman was really friendly and even gave us a large free sample to take home. I highly recommend this Carpet Court. They sell wooden flooring and roller blinds, too.

Chris and the Team are a pleasure to deal with. Prompt, honest and helpful so would not hesitate to recommend.

Great service from start to end. The staffs are friendly and professional. On the day of instalment, they came on time, did the job quick and result is fantastic. Reasonable price and high quality of workmanship. Highly recommended!