Banana Baby

I purchased a bundle for the mountain buggy duet from Banana Baby. Fantastic product and the staff were very prompt in letting me know there was going to be a shipping delay (no fault of their own) and offered me a refund. I appreciated their communication but the delay was no issue (and again was out of their control). The bundle was very good value for money and I am thoroughly enjoying lugging my twins around in the duet

Have shopped at Banana Baby a number of times and the customer service has always been excellent. They have a great range as well.

Amazing service, very knowledgeable of every brand and detail of each item and honest recommendations, rather than trying to sell you the most expensive thing. With an overwhelming range of brands and models to decide from when shopping for things like prams and car seats, they make buying the right item for your baby a breeze!

I purchased an Uppababy vista pram among other things from Banana baby 8 years ago and Uppababy would not provide a part that had deteriorated without a serial number that is located on a sticker that had been peeled of many children ago. As a last ditch attempt I called banana baby and the lady that answered was so sweet and full of great ideas trying to find a solution and they actually still had the receipt which solved my problem. Highly recommend

I was a bit lost initially when i came in, but the staff there were great and were really eager to help assist me find what was best for me. Fantastic service.

Such an amazing baby store. Came in as I’m expecting my first baby and once I walked in the door I was amazed at the range of products they have! Everything you need from baths to swaddles to changing accessories to breast feeding they have it all. The staff go out of their way to help you, giving demonstrations and advice on what is best. Recommending this shop to anyone who needs to purchase baby items, as I’ll personally support them forever.

Bad service from the shop and I confirmed with them that i will pick up the product on 05th Dec. But they cancelled my order on their own. They did not mention the product need to be collected within three days on the email when I placed the order. Even the lady I spoke to, she just confirmed the collection date with me. Now they told me it is out of stock but I really need it soon.

Popped in at the weekend to hire a baby capsule for 3 months. The female staff member who helped me with a demonstration/explanation was amazing and the male employee who fitted the capsule was just as helpful too. Would absolutely recommend.

Great baby store with everything, you could need with good prices, topped off with great customer service. We had a (manufacturers) issue with a product, and our return and it was handled perfectly & professionally, with a substitute exchanged on the spot. Highly recommend shopping here!

We had our car seat fitted by Jhubin. He was extremely helpful, professional and obliging. Highly recommend Banana Baby for a baby car seat fitting.

Lovely and welcoming people who run this shop. Their experience shows. The lady who helped me out knew exactly what I was after after a small chat with me about what I do and don't like in a pram. Once I figure out what else I need, I'll be sure to be back again.

Great Service, they notice me and my husband trying to work out which pram would work for us, and with a couple of question, they helped us narrow down the selection very quickly. We have been to different baby store, but we are normally over looked, being 2 dads. Also this is the first baby store that we have been in that has a rang of neutral nappy bags, in most stores you are lucky to found 1 nappy bag that is neutral, most are for woman, but in this store, I would say it is half and half.

Due to COVID I had to blindly shop for a baby carrier. I found one was interested in for a great price at Banana Baby who processed and delivered the item in no time.
Once I received the item, I found the product did not fit right on me. I notified Banana Baby who helped me initiate a return for a refund. Process was great, staff were helpful. I know next time I need something I will purchase it from Banana Baby.

We were absolutely delighted to deal with Nathalie. She helped us to choose the pram, baby cot and mattress that were exactly matching our needs and wishes rather than trying to sell us whatever. Great customer service and great range of brands. Highly recommend this place!

Absolutely amazing service. Purchased a pram online and had it within just over a week. Thank you so much:)

I called the store an hour or so before they closed, just to enquire about a certain items' availability and price-matching for those items. I went in 10 minutes before they closed and was totally surprised to see the owner already set aside the items, price-matched them, and bundled them up. That's great service! I will come again next time. Ben.

Maxwell, one of the workers at the store helped me locate cribs and also demonstrated extensively by sleeping in the cribs to help me see the size.

There was a young male worker who helped me locate many products he was kind and very professional.

Lovely family run store with great customer service and they help you find and select what you want not what they want to sell you. Great product range from low $ to premium $$$ products. Great prices. I keep going back for more things I need for bubs:)

I wish I didn't buy anything from them. I thought I wanted to support local but the lady (the owner) was very judgemental when I was there.
I could've bought the item cheaper at Baby Bunting with no hassle of picking them up in the store either. But the whole point you are going to independent store is to get a good service but obviously she's only nice to selected people.
I just thought this shop has a very good review but maybe she was just being judgemental to us.