Auto & General Arncliffe Assessment Centre

I recently visited the Assessment Centre, and I must say that my experience was far from the negative reviews I had read online. From the moment I walked in, the reception staff was incredibly friendly and helpful, making me feel welcome and at ease.

Inspector Yaz, who assisted me during the assessment, was not only professional but also extremely courteous. He patiently addressed all my queries and ensured that the entire process went smoothly. His expertise and friendly demeanor made the experience enjoyable and stress-free.

What impressed me the most was the efficiency of the service. I completed my check within 10 minutes, which was remarkably quick compared to my expectations. The swift yet thorough examination gave me confidence in the Centre's commitment to professionalism.

To top it off, the Centre recommended a garage for further confirmation, and I am currently awaiting their response. The seamless coordination between the Centre and the recommended garage has left me optimistic about the entire process.

In light of my positive encounter, I wanted to express my gratitude and commend the Car Assessment Centre for their outstanding service. It's evident that the team is dedicated to providing a positive experience for their customers. I am keeping my fingers crossed for a positive outcome from the recommended garage and am confident that, with such a great start, the rest of the process will be just as impressive.

Thank you once again for exceeding my expectations, and I will not hesitate to recommend your services to others in the future.

Only at the lodging a claim point but the process doesn’t give me confidence. First up you have to pay the excess before an assessment is made even thought the excess might exceed the repair cost. The assessment centre is 50km away even though I am in Sydney so it seems their repairers are few even in Australia’s largest city. No information about timing for the assessment let alone the repair timetable. Luckily I only have panel damage so can at least use the vehicle but it looks ugly. Heavens knows what lies ahead but I feel a different insurer is likely at next renewal.

Nightmare dealing with budget direct. I had to get a Tesla repaired. Had to go to their assessment centre and then go to a repairer for another assessment. 3rd step was to get it repaired. When repairing, the repairer took my baby car seat away to fix the doors. I subsequently had to pay $49 to get the baby seat reinstalled in which budget direct refuse to repay me OR follow up with the at faults insurer. They palm you off from one team to another. Don’t bother and just go with NRMA

Budget Direct is the worst insurance company I have ever seen in my life. They are thieves. They do not know how to respect people. They do the impossible in order not to pay people money. They do not help people in the simplest accidents, knowing that my car was insured with them, but they refused to help me when I needed them. I advise all people not to Dealing with them because there are many companies that are better than them and honest unlike them. (very unsuccessful)

I am extremely surprised by negative reviews, as I have nothing but great things to say about Budget Direct. Always very professional and informative, been their customer for the last 2 years and recently was involved in multiple car incident.
Paul from Arncliffe Assessment Centre was helping me with my claim. He welcomed me with a huge smile, checked the damage and advised the best repairer in my area (even though I had a “choice of my own repairer” I trusted Paul’s advise and did not regret it - they were amazing). He took his time to explain the process and answered all my questions.
Now that my repairs are all completed and claim has been closed, I want to say huge THANK YOU to Paul!

I had a nightmare experience dealing with Budget Direct AKA Auto and General. They were extremely difficult to deal with, and I had to follow up numerous times for updates on my claim. It was incredibly frustrating, and it seemed like they were doing everything possible to hold up my claim and cause me frustration. Overall, I was very disappointed with the level of service provided by Budget Direct, and I would not recommend them to anyone.

Terrible customer service. Hard to communicate issues to and the log on system and processes are aweful.

If I could give zero stars I would. Lodged a claim and agent started asking me for paid irrelevant information and the said reimbursements are never actioned. Also, If you want to be told no managers are available then this is the insurance for you. Overall, poor customer service and lack of training is apparent.

Do not use Budget for any insurance. They sell you a policy and then retrospectively change the policy without your knowledge. When you try to make a claim they decline it. Horrible company.

Buyer Beware - Budget will find any excuse to get out of paying a claim
While they have cheap policy's when you have an event they don't pay out.

We suffered storm damage in our house and they claimed faulty workmanship and poor maintenance as their way not to pay. We had 800mm of rain in Cyclone Debbie fall in 8 hrs. Seriously that was an extreme weather event, everyone had damage in Northern NSW.

You pay for what you get.

DO NOT BUY INSURANCE FROM THEM, THEY WILL NOT PAY OUT

No real issues. Got the car assessed and that took about 30 minutes while I sat down, and then they organised for it to get repaired. Only thing I had a gripe with was how long the entire process took from making a claim, to getting car repaired - was about ~4 weeks.

The most appalling customer service experience of my life. Wrong information by staff for a month about my claim on each call I made to them over 5 weeks. Not a single call to me in 5 weeks after my claim and my car being towed. I didn't even know where my car was. Still waiting for my excess to be refunded. What a joke of a company.