Audi Centre Newcastle

The customer Service provided from Mario was outstanding. His knowledge regarding the vehicles is excellent and his sales technique is non invasive. Very impressed and will be a returning customer.

THE BEST SERVICE IN THE WORLD BY MARIO! I recently purchased an Audi A5, the minute I got in touch with Mario the sales agent, the whole customer experience and customer service was absolutely exceptional. Mario from day one answered my millions of questions and made my experience with audi the best. Mario got me a great price on the car and took care of me. I have already planned to buy my next car from Mario, if Audi continues to keep such team I can only see more happy customers. I would definitely recommend anyone to ask for Mario as he would give the best customer service and help pick the right car. 5/5

My partner and I went in to test drive a car for the fun of it, but ended up with Mario, the Audi service guru. The combination of his friendly service and kind demeanour we were able to walk away with a brand new car. A week after we collected our beloved Q3 Sportback we went back to see our new friend Mario to purchase our Q5 Sportback.

If you head into Audi Newcastle be sure to ask for Mario for the 5 star treatment that we and so many others have had the pleasure of witnessing first hand

Recently dealt with Mario at Newcastle Audi to purchase my vehicle and the whole experience was great. It was lovely to deal with a car salesperson that is not dismissive towards females, was very engaged with understanding what I was wanting and suggested a few vehicles for test drive to assist with making a decision.
The whole team are very friendly - Happy to recommend!

Mario was wonderful, he went above and beyond to ensure our experience was top of the line… he even stayed back in his own time to allow us to take our car for a test drive. I would highly recommend Mario for anyone looking to buy a car.

I came in to the Audi centre in Newcastle with lots of questions and confusion, Luckily I ran into Mario who answered every single question and cleared all my confusion up. I left a happy and loyal customer thanks to Mario

I recently purchased a 2017 Honda Civic from Mario, and his service was truly exceptional. From the moment I walked into the dealership, Mario made me feel valued as a customer.

What impressed me the most was Mario's dedication and willingness to go above and beyond. He provided me with continuous support, even on his time off, ensuring that all my needs were met. His commitment to my satisfaction was outstanding.

Mario's professionalism and attentiveness were remarkable. He understood my requirements and secured a fair deal. His honesty and transparency during negotiations created a trustworthy and comfortable environment.

Even after the sale, Mario continued to provide exceptional after-sales service. He was always available to address my inquiries and went the extra mile as a new Honda owner.

I highly recommend Mario to anyone in need of a reliable and personable car salesman. His exceptional service and genuine care set him apart. Thank you, Mario, for the outstanding experience!

I recently purchased a car from Mario and he was fantastic! His kindness and honesty and genuine willingness to help was so refreshing! He went out of his way to help deliver the car and meet us halfway since we lived so far away. Never stop being you Mario! Thank you so much for help, I love my new car!

Daniel sold me a q8 recently and was excellent to deal with. He had lots of knowledge on Audi's in general and his customer service was outstanding in comparison to some other companies I had dealings with. I flew in from Brisbane and purchased the car and he made the whole process flawless. 5 Star team all around.

From the moment I walked in to the showroom, Mario Khouri provided the best service I have ever experienced when purchasing a car. Extremely attentive, knowledgeable and genuine, he looked after all the details and made me feel very comfortable with my purchase. It was a very pleasant experience.

My spouse and I were sold an Audi Q2 by Mario. Mario went above and beyond to deliver us our car within record time! He was always committed to providing the best experience possible for us and we were so happy with the results. The teams behind the scenes were also great to deal with and they also provided a great experience.
Thanks again Mario and team!

Mario was amazing, he made everything happen so smoothly and I am beyond happy with my new car. Would highly recommend anyone wanting to buy a car to see Mario.

Recently had my car booked in for some mechanical work at the service centre but left feeling ripped off and utterly surprised by the poor customer service and misleading information that I was given. I have had pleasant encounters with this service centre in the past however this time, my experience was very different.

At the time of dropping my vehicle in, I mentioned the issues that my vehicle was experiencing including an alternator pulley oil leak, boot strut electric fault, low coolant level as well as other minor work.

Much to my surprise, the initial quote I received totalled a staggering amount and immediately called the mechanic I was dealing with to clarify the cost and reasons as to why the issues had occurred in the first place. I was given the spiel of "general wear and tear" even though the quote was no where proportionate to the actual work that needed to be completed.

After multiple phone conversations with the mechanic relating to the outrageous quote total and warranty eligibility, It wasn't until I asked for a cost breakdown sent via email where I learnt that the initial quote was in-fact a typo. I understand that everyone makes mistakes, however this should have been picked up when I referenced the total over the phone in the first place instead of being pushed to pay for the incorrect amount so the mechanics could complete the work.

My car was at the service centre for approximately 3 weeks and during this time I also received minimal assistance to obtain a loan vehicle.

I also learnt that some of the minor issues I raised when dropping the vehicle in were not even written down or addressed. In the end, I ended up paying a $350 diagnostic fee for a non genuine experience and took the work elsewhere.

If you're looking for a service centre that is fair and won't give you the general "wear and tear" spiel, I recommend going elsewhere!

Fantastic service. Bought and traded in our Q7 over the phone from Sydney and was delivered seamlessly by Mario who is a credit to Audi. Well done guys.

Couldn't be more pleased with our recent experience the uncomplicated process and attention to detail was superb. Thank you Mario for looking after us. Happy driving.

Mario was amazing, was not pushy at all, kind gentleman that helped me pick my dream car. We brought our car and stayed at Audi instead of a planned day to also look at Mercedes and BMW.
Mario you are a star we wish you every success in your career, you will go places.
Thankyou for your level of care and patience for a 50 plus non tech savvy woman.
Thankyou my friend
Love my new A3
Lisa Watts

Very good service thanks mario khoury for following up my questions and giving the right and accurate answers

Super service, thanks Mario khoury, wish you all the best cause your talent and care for your customers

Great customer service Mario was very helpful and polite I do recommend his service to anyone who wants to buy or sell his/her car…

Where to start, awful. They don’t look after their customers let alone employees. Long story short don’t buy an Audi.

Workshop is from 1950, hasn’t been updated since. How can they deliver you an E-tron? They struggle and will until it goes down eww.