Asiana Airlines Sydney Office

I had a question, so I called to inquire, but they told me to hang up the phone quickly and not hold back. This is why I'm afraid the company will sell. I will file a formal complaint with Supervisor Kim to the Korean headquarters and see how the headquarters responds.
It is a given that I will never fly Asiana again.

Avoid flying with Asiana. Worst service ever, they do not care about customers.
Never again

I am a Million miler with Asiana to date but no more. The ladies at the counter at Sydney Airport are just a disgrace and have no customer service whatsoever. The Sydney Office STILL doesn't answer calls and continues to playback the COVID-19 announcement as an excuse.

Guys? What is going on? I've tried contacting your office in Sydney to clarify something before I buy tickets. No way to get through to you 'due to covid'. I've emailed your info address only to receive an automated reply: due to high volume of queries a reply likely in 3-5 working days, or longer (!). I kind of need to buy tickets today.

What on earth is happening with Customer Service?

Absolutely 3rd class customer service. Never answer phone, never reply to messages, still hiding behind COVID. Shameful. Nightmare dealing with this airline.

Will never and ever use this airline again. They made a last minute schedule change and now forcing me to stay 2 nights in Seoul. I am trying to resolve but no one is picking up phone at their call centre and Sydney office is closed.

I'm very regretful for using this airline. Avoid at all costs!

They do not answer customers calls because of the Covid-19 pandemic and it's August 2022! I hope they do not stop replying to customers emails when a common cold goes around.

I am trying to change flight date but NO call contacts are working. Korean branch cannot do anything for the ticket bought in Australia. They keep providing numbers that doesn't exist anymore.
Asiana staff in Airport says, Only option is email, which I am still waiting.
And says, you will get email replies generally after 2 weeks.
But my flight is in 4 weeks though.
I bought ticket over $1300 and its customer service is TERRIBLE.
Any cheaper airline would do better.
Because the ticket bought in sydney can't be handled at anywhere.
Don't buy from Asiana airline unless you're absolutely sure.

Tried to book tickets via Asiana website, $5000 taken from the card, but no reservation made. Sydney office doesn't answer the calls, spent half an hour waiting for the call centre in Korea only to be told to write an email to Sydney office. Done that and no reply in 2 days still. No money, no tickets, no help from Asiana!

VERY DISAPPOINTED WITH ASIANA AIRLINE, TOTALLY UN PROFESSIONAL, AT SYDNEY AIRPORT THERE IS NO CUSTOMER SERVICE, AND NO ONE CARES.
NEVER AGAIN WITH ASIANA.

Great customer service and the call center staff are always helpful. Love flying with Asiana Airlines. No regrets.

The staff at the Sydney office are always professional and attentive.

Dealt with the Covid virus flight cancellation fairly and offered a refund. I just suggest that have an automated email notification when they do a cancellation by phone. I had to ring to make sure that what was discussed was actually happening as I did not have any written confirmation sent after the phone call.

Terrible customer service. You cannot reach them via phone and it took so long to get reply to my emails. After the long wait, I ended up still paying refund penalty that I was not advised correctly during the pandemic.

Hands down - it's the best customer service experience ever. The call service team is super professional and tried really hard to understand my enquiries. And their response is lightening speed just like hyper-fast broadband internet speed in Korea. Go- Asiana Sydney team!

The lady at the airport check in counter who served my dad, she was incredibly rude! His baggage weight was just over 2kg and she denied it so we asked its just 2kg, she said to us OVER 2KG! And let me check your hand carry! Oh! It’s also over 1.5kg! She looked at us with dirty looking! Rolled her eyeballs!
I could not believe, how she treat the customer!

Online form for submitting complaints is not working. No available email on the internet.original complaint was as below.

Hi Asiana,

Yesterday I flew from Seoul to Sydney on OZ601 in seat 71a

I have never complained before to an airline or hotel but in this case I was badly bitten by bedbugs on your flight after using a pillow supplied by Asiana to support my lower back on the flight.
This was present immediately after the flight and I now need to have an exterminator to fumigate my house and make sure I haven’t carried any off the plane on my clothing etc.

I understand this is difficult for Asiana or any airline to patrol to ensure this doesn’t happen but I would suggest ensuring all pillows are cleaned after each flight and suggest you have the plane sprayed to ensure this doesn’t happen to any more passengers.

Attaching a photo of my boarding pass and back where pillow was resting during the flight.

Thanks,

Alex

Hands down - it's the best customer service experience ever. The call service team is super professional and tried really hard to understand my enquiries. And their response is lightening speed just like hyper-fast broadband internet speed in Korea. Go- Asiana Sydney team!