Ashley and Martin

The customer service is excellent! Jace W from sydney cbd clinic is very accommodating, answered all my questions during the consultation, such an awesome hair consultant.i highly recommend this team. Kudos!

Staff is amazing, always nice and available. I've been with ashley and martin for 6 months and I can't be happier than this. It's really working

Glen, you are an amazing consultant. Lots of respect to your honesty. Your friendly and caring behaviour gave us unforgetable positive feelings with you n your organisation. We will follow your advise and will be in touch. We will recommend our friends to see you (currently your @Sydney cbd branch). Stay blessed -
Raj & Shrijana (Nepalese)

Unfortunately I can’t place the review on the Parramatta location as the function has been disabled. (make sense to why) however, the review is on A&M as a business.

I began my journey with A&M 12 months ago, results 100% have been significant for me. I have definitely seen an improvement on the thickness of my hair and the overall look is significantly healthier.

The staff at the location are also very friendly and welcoming on each visit.

So why give 1 star you ask?

For integrity and their customer service process/patient follow up.

As mentioned above I began my journey 12 months ago after using MOSH (DIY self service platform) without the desired results.

After my consultation with A&M (I should have done research and contacted MOSH first) I was advised by Matt (practice manager) that the active Ingredient “retinoic acid” was missing in the prescribed medication from MOSH.

Without industry knowledge I signed up with A&M with the confidence that Matt had given me.

The overall experience has been poor. Matt basically sold me exact same medication as MOSH (for triple the price) I didn’t realise this until I received the medication.

Yes, I should have done more research, however as a man in my 30’s eager to resolve my hair loss problems and held onto hope. Hope that the business had the integrity to do the right thing.

I believe, speaking with MOSH first should have been the advice provided to demonstrate the right thing by a patient. Selling the same products is not at all transparent at all.

Focusing on the DIY verses in clinic and regular meet ups with a human would have been the more appropriate sales technique as they were just selling the same thing. (I don’t mind paying more for better service if the result will be there)

The follow up has been appalling, generic emails sent out each month and no real demonstration of care throughout treatment.

After 12 months there is no follow up what so ever, you’re left in the dark without knowing what’s next?

Long story short, I reached out to MOSH and was able to be prescribed the same medication as A&M (3x cheaper) and continuing my hair treatment. (wish I did it 12 months ago)

A&M have the product to achieve the results, however have lost the demonstration on genuine care and integrity. A&M have the advantage of being able to see their customers face to face (why I chose them & was willing to pay more for better service) and have the ability to provide something more special then the DIY companies however unfortunately give the same attention to their patients as what the DIY companies do. So why go to them? Don’t waste your money and do your research.

The active ingredients are not worth the money. Yes, you will get results but so will other companies who sell the same product at a cheaper price.

A&M is a company that only focuses on profits and not the patient. They’re have their priorities all wrong and their operating rhythm is in favour of $$.

Amazing results! Thanks very much to Carol, Kaitlin & Jace who've helped me grow all my hair back

Don't ever give them your mobile number or email address. They will call you over and over again even if you told them not to repeatedly. Absolutely pathetic.

Scamming people. Not even one star worthy for them.because the solution is very expensive unnecessarily. I was there long time a go and the scanner (red light for 20 minutes) won’t work to stimulate hair growth and the solution is simple. Minoxidil little bit over the area of the head (where you want hair to grow) and finasteride 1 mg. Daily with food one time.

I’ve recommended this treatment to a few of my friends now, caught up with one of them today and the results are impressive, the feedback from my friend seems to be the sooner you start the better.

Would recommend as a long term user of the medications, the key is routine and that's easy to develop. The staff have made everything easy and straight forward.

Just buy all the same stuff at Chemist Warehouse for half the price. And watch out for the termination fee - when you realise it's a rip off, you'll pay about 75% of the total fee regardess of when you cancel. To be fair, staff are friendly.

Was hesitant to even make an appointment at first but was one of the best things I’ve done. The results have been brilliant and the staff a pleasure to deal with.

Guys are crooks. When I used this service I spoke to a salesmen not a dr. The only follow up I ever got was from their fiance department to pay, even when I complained I never hear from the dr or staff. There's a reason these guys have had lots of court cases. They'll check if you are a genuine customer if you leave a bad review but won't do anything to help you as a client

Incredible results, really happy with the staff. Extremely professional and helpful. Jace Welsh and the doctor have done an incredible job.

Super recommendable!

Thanksss

My experience with Ashley and Martin was horrible. There were huge side effects such as major skin issues from the products, but the worst part was I was forced to back date and sign-off paper work! I would not recommended these guys a waste of money who taken people with hair loss for a emotional and money rollacoaster ride!

Great staff, great service and positive results. Totally recommend this place as they make everything simple as possible!

Great to work with - the staff at the front desk are always friendly, and Glenn is a great guy, and very helpful throughout the entire process - Highly Recommend!

I used their products and it made my scalp very itchy. My doctor told me to stop using it and I asked for a refund. This was refused and I was sent packing. I would never recommend this company.

2 years ago I am depressed in my hair thanks to Ashely and Martin who help me to build my confidence in my hair. The customer service is excellent too for the Ashley and Martin Team. I am their happy client and def will recommend to all my contacts. Thank you Ashley and Martin!

Very friendly consultants and front desk. Treatment works well however I found it very expensive.

I was recommended the treatment by a family friend and was unsure on how the treatment would work for me. However I am so happy I did, I have seen great results and have had many people comment on the difference it has made.

I have been dealing with Glenn Ives in the Sydney brand and he has provided but great service!

Will be using again and would highly recommend this product.