Anytime Fitness

Disappointed. I’ve been a member with anytime for years and have always had great experience with the staff. I noticed last week that the anytime fitness Hyde Park’s Instagram said they would have a body scan in until the end of January. I called up and spoke to one of the managers who confirmed the machine would be there until the end of January, told me it was best to come in early morning for a scan and booked me in for 8am, Wednesday the 29th. I was really keen as it was my first scan and skipped my normal training session at my local gym, came into the city an hour early and arrived at the gym at 8am. The manager who booked me in was there (she told me she was the only female manager), and when I expressed I was here for my scan she told me the machine had moved to a different location. I was really confused as she had literally booked me in to use it a week earlier, and I expressed disappointment that I hadn’t even been given a courtesy call to tell me not to come in (or to rebook at a different gym). She told me it was human error, which I can totally appreciate, and she took my details and told me she would call the Martin place gym where the machine had moved to and organise a free scan for me. Great, I can understand human error and really appreciated her solution, as much as I felt inconvenienced by the situation I was happy with her trying to rectify the situation. However it’s been 3 working days and I haven’t heard anything. I worked in customer service for a long time and know it’s not hard to rectify a bad experience and would never not follow up with a client who’d been stuffed around.

Great location and equipment
Staff is extremely helpful and supportive.
Especially the club manager Rose, she would go above and beyond for the member experience

Management are very friendly and are always present.
Gym doesn't get to busy in the morning.
Showers always available and are kept clean
Good atmosphere and plenty of quality equipment.

Great gym with lovely and helpful staff especially Rose! They bring the Evolt body composition scans in every few months so you are able to track your progress. They also have free classes.

Anytime Hyde Park is a great gym! The location is super convenient in between Town Hall, Museum and St James stations so it's easy to work out during lunch hours.
They also have half hour classes which are great - love the Booty Burn one! I can change, do a class, shower and be back at work in my 1 hour lunch break. And they offer a free PT session on sign up which is great too.
Staff and trainers are friendly and offer to help when I look lost and don't know how to use a piece of equipment. There is a good variety of equipment and everything is kept clean. To top it off, they are a lot cheaper than other gyms.
I have recommended this to my colleagues and now have a few workout buddies Thanks Anytime HP for helping me with my fitness goals!

The ever improving Gym in the CBD that utilises limited space. Friendly staff and trainers who look the part, promote health and holistic practices.

Great gym.

Great location. Nice set up, clean and friendly staff.

Would definitely recommend =)

The facilities looked great but I unfortunately had a negative experience with the staff who greeted me. I was barely allowed to enter into the facility to discuss buying a fitness plan and was told I would have to “prove I could pay the subscription to the gym with a credit card”.
I left feeling unwelcome and will be very unlikely to return.

I've been a anytime fitness member for a while but have been using the one at Hyde Park while I'm in Sydney on holiday. Good gym in a very good location. Would definitely recommend

Been an Anytime member for a few years but I will not be returning.

Tried to ask about membership renewals but staff was condescending and didn’t make any effort to talk about my options.

Facilities and location are good otherwise.

The manager Sean makes this experience worse than it should be. I'd go here more often if it weren't for him, so I just go to other Anytime Fitness gyms where the managers don't rudely talk down to you, try sneaky manipulative manoeuvres to rip you off, or act in an ugly passive aggressive manner. He seems to do this to everyone. I feel sorry for anyone who has to deal with him.

Sean is the rudest gym manager I have ever dealt with. Good luck joining this gym because you will have to deal with him and it's a truly horrible experience.

It's unfortunate that this gym will increase monthly repayments without notification. You know, giving a courtesy call or an email could actually help retain the member! I thank you for your service thus far. All the best anytime fitness @ hyde park - press f to pay respects

Little gym, but with all the machines to have a good training, very nice staff and good space of lockers and showers

I go here often and it's not bad. The real problem is Shaun the manager who is quite rude and abrasive. Every interaction I've had with him has been passive aggressive and it's clear he doesn't respect his customers at all. Other than him, as of last week, the gym is in a pretty alright condition.

We were going to sign up here with my friends and I went in to enquire information and do a trial before we joined. The customer service I got was incredibly rude, they have inconvenient policies if you've just moved to Sydney and the gym is all grey and looks unwelcoming. Would not join.

Excellent gym. Friendly staff. Always clean and equipment in its place. Great secure locker system

Not the best, but gets the job done. Weird 2 level layout means you’re walking up and down stairs - though that’s probably a good thing if you’re trying to get fit lol. Can get very crowded after work, but then again so is every gym in the CBD

Friendly staff and good atmosphere.
There are no faults when it comes to the whole maintainence of the gym too.
The facilities though are quite poor and they're a bit small for my liking.

Reasonable layout of equipment on both levels. Can get crowded at peak times, but to be expected. Clean and we'll spaced gym to get your workout done. They somtimes run out of the wet wipes to clean equipment after use.

Not too many gym bros to make it intimidating for newbies or females.