Anytime Fitness

I would also like to highlight the poor service I received from your branch today. I went I it the branch to cancel my membership. When I got there three female staff members were playing with a customer who had a dog. All three staff members blatantly ignored me until I asked if someone could help me. The younger of the 3 said I should take a seat and she will think of how she can help me which made no sense. I said I can see she's not busy, besides taking pics of the dog so I would like to be helped. One of the other ladies now decided once she was done going the dog treats that she can help. I said I came in to cancel my membership and the Anywhere Fitness website said to come into the club to complete a cancellation form. She insisted thats not how they work, I should send them an email and they will email me the form which again made no sense. This is just stalling tactics.
Why should a simple cancellation need to be so hard? The only reason I didnt email is because I tried calling a few times with no response. When I did come in before I was told to bring in my access fob but now I was told I can keep it incase I would like to rejoin in future.

Updated: Gym is in top shape now. I hope going forward the staff will keep the place and equipment well maintained.

Old review: This gym is holding it together just like a bandaid. The state of the gym/machines is terrible just like it was a year ago. The management seriously needs to step up! Anytime Fitness in a area like Randwick can do 100x better.

Convenient, clean, bustling little gym, has everthing you need and very friendly staff/trainers!

TERRIBLE SERVICE. Do NOT consider coming here. Staff member SOPHIA was rude and offensive on the phone and even hung up on me. Avoid this place.

Lovely, relaxed gym where everyone is friendly. I feel very comfortable coming here at any time.

Have been a member for over 3 years here and have decided i want to cancel my membership, I emailed and didn't hear anything back and then decided to call and when i did the response i got was "it takes us a few days to get through all of the emails so we will get back to you when we can"

Update: still waiting on a response from the "manger" - poor management

Amazing gym! The culture here is amazing and everyone is so friendly. The equipment and facilities are also so new and great

The freedom to go anytime is what make me rate it 5 stars.
The gym is not that big and the equipment is a bit old/consumed, but overall, if you go during evening time like me, you can workout without waiting to use machines and equipment.
Also, the opportunity to go to any other Anytime gym in the city if you need, it is another plus.

Amazing service from Sophia. My 1st time there and she made me feel part of the Randwick fam. Much appreciated, I'll definitely be back!

Best gym I have ever been at. Spotlessly clean, great equipment, friendly staff and clients. Access facility a great advantage. I would heartily recommend this gym to anyone in the area looking to join a gym.

Total scam of subscription - Already filled all the forms to finish my subscription because I am going overseas soon but received no response back. Super bad customer service and staffs are lack of consideration towards their customers. Please dont ever sign up to this club again, if you in the area go to the Kensington or Kingsford one those might be more helpful

Great environment! Very good range of equipment and super spacious. Also the energy is so good at this gym, staff are great and really friendly. Honestly recommend Anytime Fitness.

Always have an amazing experience walking into the club.the staff is so nice always so welcoming.makes you want to come back

Amelia and the team have been so supportive and positive. Thank you so much for the motivation on the days I don't feel like training!

Lovely gym! Just like all the anytime fitnesses, this gym has a welcoming environment and is well maintained. The show stopper of this gym is the staff and the kind hearted nature of their assistant club manager Aaliyah. She hasn't been there for very long but she is such a light! She gets you motivated and pumped up for a great workout! I hope to see her more often. Love your work!

LITERALLY THE BEST GYM AND CREW. THESE PEOPLE CARE AND MAKE THE FITNESS JOURNEY AS SENSATIONAL AS POSSIBLE. ENTHUSIASM LEVELS PEAKING BECAUSE THE TEAM ARE THE ANTS PANTS. LOVE YOU GUYS

I only visited this anytime today because I wanted to get a workout in before heading to the beach. So I'm not sure if this reflects well on the regular condition of the gym. The equipment is quite old and some machines could need some maintenance. The "no towel no train" policy is not enforced even when staff is on-site. It's a bit unhygienic that majority of the people train without towels, don't sanitise it and jump back and forth between multiple machines without putting weights away. I feel the gym has potential but it needs a bit of a makeover.

Edit referring to the response: I understand that theoretically the "no towel no train" policy as well as sanitising after use is strictly enforced. However, I saw with my own eyes that it wasn't at all.

A good gym but on the smaller side. Roof is short. The changing rooms and shower areas aren't as spacious.

Recently joined Anytime fitness, great place to train; very clean and friendly staff and a good amount of equipment. Highly recommend it.

Great gym, friendly staff, my favourite equipment is always in service and changerooms are always clean