Anytime Fitness

So unprofessional, i have cancelled my membership over two month after been a member for over 2 years. Went to the gym and signed the cancellation only to realise they didn't submit and i had to waste my time calling the debit debt and going over to the gym as no one answered.
Kerri the staff was fantastic and understood my situation but now i have to wait for the manager to contact me to get my refund!

Gym is fine, but the staff are unorganised and unprofessional. I had to cancel before my free trial ended and they have been holding my $90 I paid for the key tag to enter the gym since June. I had to email and call them many times to even get a response and when they finally responded they said they’d refund me the next morning, but they never did. Be wary.

One of the best gym for all ages. Great staff, dedicated to your fitness. The trainer is popular. Friendly gym buddies and girls. Strongly recommended,

This is one of the better Anytime Fitness gyms I saw in Sydney so far. Definitely great to have 2 floors and parking. It's pretty clean most of the time, too. I would welcome additional machines, however.

I've been a member of anytime fitness in Berowra for many years and loved it. I paid a full year in advance out of good will at Pennant Hills. My circumstances changed due to a loss of work in the Pennant Hills area and ongoing health issues that I have been hospitalised for. As a result, I requested to move my club membership to Berowra, where I live essentially so I could transfer my membership to somebody else in the area. It would be easier to sell my membership to someone else in the area that I live. Subsequently, due to my health and other issues, I sought to have my membership cancelled and refunded pro-rata, which I think is fair. This request was met by a "refer to the terms and conditions" approach and that, at best, only 50% of my funds would be returned. I see this as extremely unfair and unwarranted and question the legality of refusing to return monies for services that have not been rendered as promised. I truly expected some empathy from an organisation that claims to be helping people improve their health and wellbeing. I requested a cancellation on the 12/9/23 and am still waiting for confirmation thereof. The worst ever experience! Be careful before you commit to a long term contract with these companies because they will show no empathy when circumstances change.

Nice, spacious gym - convenient location - underground parking - fairly good array of equipment - mgr/staff very friendly & helpful - prices very competitive.

Bloke downstairs, don’t know his name, think it’s Aidan, but wow he is a top bloke. Loves a good laugh and always has a smile on his face

Great look. Fabulous gym. Friendly staff and good prices. Highly recommend. They’ve also recently had an uplift

Anytime Fitness Pennant Hills is the best Gym in the area, the bloke down stairs Aidan is wedge and a satisfactory employee

Spacious gym with two floors consisting of a cardio section downstairs and then the weights upstairs. The staff are super lovely and make it feel like a community; which in my experience, not many gyms create that sense of comfortability. The gym is always clean as well. Lots of parking available with a downstairs parking area, street parking and then the station is right next to it- if you need a public transport option. They tend to have promotions often so signing up is very easy. All their members are friendly and supportive so you feel welcome. Highly recommend this gym.

Very spacious gym and not really busy during after work hours. It is a bit limited with equipment but still nice. It also has 2 floors.

At least it was clean. I've been to a few Anytime Fitness and this has to be one of the worst. Barely any equipment, most of it outdated and the floor space poorly used.

This was quite a good gym - quite well equipped and conveniently located with parking for members. Also, well ventilated (important) and well-lit with natural light. Nice friendly staff and open all the time. What more?

All I can say, is that my experience reflects the other 1 stars about cancelling. Very predatory. They tried everything to get me to freeze, and then tried to scrape every last dollar off me.

Don't freeze, whatever you do. Just cancel. Not worth the hassle and headache of dealing with cancellation fees, missing emails, 'he said, I said' shenanigans.

I'm new at that gym find it very clean staff are very organised and welcoming equipment five-star feels like you're lifting the right weights machines are perfect and calibrated.

The gym I go to, it's nice, small, not too full. The customer service is good, very understanding gym blokes. Had one set me up with a deferral while I was out of country on my membership - clean and quick.

Bring your own music tho (sorry anytime pennant hills)

I honestly don't understand how this place can't deduct money from a bank account successfully without having to put my membership on hold saying I'm overdue in my payment. I have to manually contact some company they direct me to, to pay. How ridiculous.

Horrible experience. Good luck trying to cancel your membership. I was a founding member of anytime more than 8 years ago and tried to cancel my membership many months ago. I still keep getting debited despite emailing them numerous times to stop debiting me and that I wanted to cancel my membership. Go to any other gym than this one, they just want to take (literally) your money.

Adef the manager is so helpful and puts a smile on my face every-time i train. He always goes out of his way to ensure the members have the best experience possible. Thanks Adef

Great gym, upstairs weight training, downstairs cardio. I don't go here nearly enough! Social distancing and lots of sanitizing here. Non judgemental vibes.