Amart Furniture Bankstown

Horrible
When we went to pay Mirella at Bankstown told us deliver unboxing and assembly was covered in our price
When delivery people came we rang Joanna the manager at Bankstown who rang the delivery people who refused to help
I was even prepared to pay the extra money
I was so angry they still refused
They left the furniture unassembled inside and dumped the boxes outside blocking stairwell
I am away and my wife is stressing not knowing what to do
After 14 years shopping with Amart never again
They were there these horrible nasty delivery drivers They could have helped my wife We were quite prepared to pay the extra but instead chose to block the hall way access to all apartments
I will be taking this further
What has happened to human help and compassion in this world today
I thought Amart prided itself on customer service
Never again

Just wanted to say thank you to Josiah at the Bankstown branch for his help this morning with a modular couch - he was super helpful, knowledgeable and went above and beyond to help us. We decided on a different couch but super grateful for his help!

Love my purchase of two great Recliner Rockers in soft brushed leather!
Every time I walk in my front door, it's like they're calling me!
I fall asleep every time!
Thx Norma

My partner and I purchased a 3 seater sofa with a matching chaise. The delivery was delayed because they ordered the wrong pieces from the wrong warehouses. We were understanding of this and we were happy to be patient with them rectifying their mistake.

However, once delivered and assembled we instantly recognised that the two sofa pieces DID NOT MATCH IN COLOUR and the cushions DID NOT CORRECTLY MOULD TOGETHER. We notified customer care we followed their given procedure and sent all required information and photos. They then sent over an inspector to survey the problem and he was very rude and dismissive. He did not want to listen to our opinions and he was condescending.

Amart Customer Care then replied via email:

“At Amart Furniture we take pride in ensuring our customer's satisfaction and are committed to providing you with excellent customer service.

In this case, the issue you have identified is not the result of a manufacturing defect in accordance with our Quality Guarantee. Therefore, your claim has been declined and we are unable to proceed any further in this matter. ”

Judging from their lack of concern, they do not ‘take pride in ensuring their customers’ satisfaction’ and they are not ‘committed to providing us with excellent customer service’. I am completely sure that this unresolved issue is both the ‘result of a manufacturing defect’ and the nonexistence of ‘Quality Guarantee’.

My partner and I feel like we are poorly mistreated and we are taking further action and seeking advice from Fair Trading.

Worst customer service ever! Highly recommend not to buy from Amart EVER
I went to Amart bankstown, bought a mattress and a pillow and asked them to deliver to mine. In-store staff said they could do it. On the delivery date, only the mattress arrived. I called Customer service and followed up to be told that pillows / accessories cant be delivered, only in store pickup. Why didn’t they tell me to pick it up on the day when I came into the store? Spoke to staff on the phone 3 times they couldnt resolve the issue for me. I wanted to cancel the order but they said company policy doesn’t allow them to issue digital gift card - I HAVE TO GO TO THE STORE TO PICK UP THE PILLOW OR COLLECT GIFT CARD WHICH WAS NOT MY FAULT.
They were so rude on the phone as well!

Worst customer experience. Highly not recommend to visit this store as they don’t value their customers. I went to another Amart store and was happy with the experience. Amart Bankstown is totally a No Go Zone.

Ridiculous service, dont bother purchasing anything from here. Especially if you order something they'll delay the delivery by months and wont refund you. You wont even receive what you order. Managers also admitted to providing mislead information however no action was taken to compensate on their part.

Just save yourself the headache and get your furniture elsewhere. Hopeless staff, hopeless service

We bought a bed online last year but weren’t able to unpack and assemble it until this year - unfortunately a bolt was missing. Because of the delay we were afraid that Amart might reject the spare part request but Alex B - no questions asked - had a new bolt kit sent out to us within 4 days. Thanks Alex for the excellent service!

Staff asked us numerous times if we need any help whilst browsing, store us very well laid out, and overall nice place to check out.

Bought and paid for a sofa from sale.few days before delivery, they said it was already sold so we cannot have it.but I dont know if it was already sold or if someone maybe offered high price.
But what really infuriated me was their unapologetic behaviour. On offering us full priced same sofa with half delivery charges! WTH.u can't even offer free complimentary delivery!
Really disappointed in their service.
Absolutely Hated the experience.wasted so much time. I hope they will be able to get better in future.

I went in today. The store was pretty much empty and the stuff were too busy talking to each other and no one came to ask if I needed help I was looking around for about 15 minutes sitting on lounges trying them out. As I need a new one. No help at all.

These guys not only make great products, but it's their customer service that takes the cake.

We bought many pieces which, unfortunately due to the current stock shortage, had to be delivered across multiple timeframes. We're still currently waiting for some items, which is understandable.

We ordered a glass dining table top which unfortunately suffered damage during the delivery process. Upon notifying Amart and sending them pictures, and explaining the situation, they promptly arranged for an exchange of the table top. The table top is quite heavy (70kg) and far too difficult for myself (a petite female) to lift and assemble on my own.

After taking these factors into consideration Amart notified their delivery transport contractors of the situation and these guys were absolutely bloody AMAZING. Adhering to social distancing & mask requirements, they brought in the table top, unpacked and assembled it for me in less than 5 minutes.

Can't thank both Amart and their delivery contractors enough for what they've done in this instance.

I walked into the store just after 7 pm.literally the only customer in there at the time. Waked around the store for just over 30mins CLEARLY interested in several items to purchase. I even had a piece of paper with the list of furniture I went in to buy as I had already short-listed them from the website. Not one single staff member came anywhere near me, despite there being 3 visible staff on shift that I could see and all stayed behind front counter. During my time there other customers had walked in and the staff eventually waked over to THEM to serve. Literally the most appauling "customer service" I have experienced

Horrible customer service. The lady was speaking in such a rude and inappropriate manner. It was quite upsetting. I will not return to this store.

I don't really like to post negative reviews but I feel compelled to write this review to caution other consumers out there.

We bought the Phoebe 2-seater couch from AMart Bankstown. Upon delivery, the package did not have assembly instructions. I had to call the store to get the assembly instructions emailed to me. I finally got the assembly instructions.

During installation we realised that we needed a drill to screw it the bottom of the couch to install the sofa's legs. There were no "premade" holes for the screw to go at the bottom of the couch. I tried to screw the screws in with a drill and had major difficulties.

So I decided to call the store to find out if there was an issue. I explained my issue to the store-person, and the person just commented "I'm not sure why you are having issues installing your sofa". She then passed me the number of their tradesperson to help with installation. The tradesperson informed me that he has installed these sofas before and said "you need a powerful drill to help you drill a hole".

No where in the instructions manual does it actually say that a drill is required. I find this ludicrous and unacceptable as a consumer and quite honestly ripped off considering I paid $800 for a sofa set.

Stood there for 20 minutes looking around. Not one person asked if we needed a hand. The store was a ghost town. Ended up going to fantastic furniture and buying from there

Love our new outdoor furniture! Joanna was so helpful getting everything organised for us, delivery men took a lot of care delivering the goods and warehouse staff were so quick and efficient collecting our homeware accessories. Will definitely return to buy more goods! Thanks team!

I went to AMART Bankstown on 15th June 2021 and ordered 2 piece sofa lounge. I have been advised that my especial colour order will take up 6-8 week to arrive and will advise me when product arrives. They also took the initial payment. I was expecting to product arrive by august. Then I got cal first week of august saying that it has been another month delayed. Then I thought it’s ok just a month. Well again I got call on September sounds like they had reminder calling first week of the month to tell another month delay.now due next month which I don’t believe.

Plz my suggestion is buy the product they have there at the shop. Don’t order and believe that your order will arrive in 6-8 weeks. For me, sounds like they just wana take initial deposit and forget about the customers waiting, time act.

This is very poor sale marketing, trying to sale anything even they have no idea when they can get it. It’s just like a automatic voice mail, your order has been delayed one more month.

My suggestion to Amart plz don’t make false promise and mislead the customers when you know that you are not getting your order for six month. Be honest so we all customers can look for other options instead waiting for false promise, mislead and telling order coming in another 4 weeks.

I don’t have sofa thank you Amart for your inconvenience. Hope you don’t use COVID excuse for this and play with customers daily need items. I need sofa for sit and watch tv during the lockdown not thinking I have been misled and given false promise.

Thank you

Awful customer service. Ordered online and no one can tell me anything. Desk sitting with the delivery service for a week. Amart customer service gives generic response

Poor form.went there Thursday night ready to buy and brought with me a appropriate vehicle to take it with me only to be told the only person authorised to work in the store has gone home and they cannot let me take anything today. Poor management and unfortunately left for floor staff to explain to everyone. Went across the road and got what I needed from sleeping giant.