Always Clear Pools N Spas / Poolwerx Rutherford

Service was solid but had to re do my water with some additional chemicals a week later after j got someone out to visit the property.

Nic and Jo have been nothing but helpful and professional in assisting us with the cleaning, cartridge replacement and general up keep of the pool. Thoroughly recommend Rutherford Poolwerx for all your pool needs - you won't be disappointed. Nothing is too much trouble and they look after you like you were family. Thanks again ladies.

One visit to the store yesterday. Today my pool is sparkling and ready for a swim this Arvo. Thanks for the good advice and only selling me what I needed to fix my pool water.

Ordered something from the website which I found was better value than other items on the web. I realized I had made a mistake and ordered the wrong size for my spa, contacted them and heard back straight away with offer of refund or exchange.
Very responsive and friendly will use again when I need something.

Friendly and helpful staff, minimum waiting time. Products I needed were available for purchase. Clean and well maintained entry to shop and instore

Clearly an excellently run business! I recently bought spa & pool chemicals online via Always Clear, because our usual supplier did not stock some specific products we wanted. Well priced, and was able to get pure bromine for our cedar hot tub (not the usual bromine/dichlor mix which is usually sold as "bromine"). Immediate & accurate confirmation & order updates. Bargain flat $10 delivery, which arrived very quickly. What more to ask for?

Bought my new Robo-Tek robotic pool cleaner online from Always Clear recently, delivered to Brisbane. I won't say the process went off without a hitch, as we had a number of them, mainly on the part of the 3rd party freight company collecting and delivering it.
In the end though, you should judge a businesses service and customer focus, not when things are going well, but how they conduct themselves when things are going awry. In that regard, I couldn't be happier. Hopefully the pool cleaner gives me the excellent service that Megan and Colby did. Thanks.

Highly recommend Always Clear Pools N Spas - Jo is an exceptional staff member always offering great knowledge, advice and outstanding customer service.

What can I say about Jo and the team at always clear! I know they are AWESOME. So I had this great idea to buy a second-hand spa (not the brand Always sells), which I have had nothing but issues with! But with Jo's help, the spa is running like a champ!
But what impressed me most was the speed in response time. It seemed like I just sent the email when I got a reply. And when they said those words which I dread 'I will have to get back to you on that one' THEY DID!
Their pricing was good for the service they provided.
I would recommend if you have any spa-related questions and live in the area, or can get there it is well worth it.
I will be using Always Clear Pools N Spas for all my spa needs.

I ordered a new robotic pool cleaner with this company and was impressed with how quickly the order was processed and it arrived in just 2 days.
However only 1 of 2 cartons arrived - I contacted Always Clear via email and got an almost immediate response with a promise that it would be followed up. The missing carton arrived the very next day!
Fabulous service and prompt responses
Errors will be made and sometimes they are out of our control but its how we handle them that matters and in this case it was first class

The team at always clear are pretty awesome. Thank you for the great value with buying clarifying gels in bulk. They arrived earlier than expected and the replacement brand was just as good as the usual one i get. Great service and value. Will definitely buy again from always clear pools!

Andy

Originally I had an issue with this company but the owner went out of their way to contact me and apologise and explain what went wrong and they are reviewing their practices. I Thought this wonderful and I believe she was very genuine and I admire someone that tries to right a wrong therefore I have changed my review.

Very helpfuladvice, free pool water analysis, all chemicals & equipment, home service & good value.

This was a place we visited after online researching of spas to purchase. We went here to look first hand at Australian made Sapphire Spas, not thinking of buying atvthe time. We met Megan and Jo over 2 days of enquiries. They were both fabulous, friendly and knowledgeable. They were very patient with answering our many questions. We were so impressed with the spas, professionlism of the staff, and a great deal topped off our decision to buy a Sapphire Spa- Relaxation model from here. We saw quite a few hapy customers entering the shop during the times we were there, it was apparent this business also followed on with good customer after sales service, which we wanted. If you are looking to buy a spa or pool service, accessories etc.support this local business with welcoming friendly and professional service supplying Aussie made spas.