3 Doors Down

This place is amazing. A huge shoutout to Jai who in a matter of 2 days organised a new set menu for a group of 20 women. We had such an amazing time. The staff and food were awesome. Thank you to Jai and the staff that went above and beyond.

Had dinner there tonight, we were the first customers and were for about 15 minutes. Nobody asked us for our drink orders, when we asked the young wait staff for a drinks menu we were met with “scan the bar code”Ordered drinks, beer in a can was bought to the table with an empty glass to pour yourself, ordered a starter (Haloumi chips) highly recommended, gave our order for mains, 1 meal came out, 15 minutes later still had no 2nd meal, we had to ask where the 2nd meal was and was met with “I’ll check”, never came back to us to advise how long, meal came out 2 minutes later. Customer service was mediocre at best. Couldn’t wait to leave, greatly disappointed.

Edited:
We went back after the mixed experience described below after being offered a $100 voucher as an apology. It was a great experience second time round, with still great food/drinks but now also excellent customer service. Thanks Jai for looking after us so well!

Original post:
The food and cocktails were really good, so would have given them 4 or 4.5 stars. But the wait staff were inexperienced, lacked attentiveness and customer service skills. Thet ended up not posting our set menu taps to the kitchen, did not even realise until we asked what has happened to our order after an hour's wait. We ended up waiting over 1.5hrs for a pita bread in the end! This was after we chased the staff twice and spoke to the manager. Although they were aplogetic no compensation was offered, not even a glass of wine! I would seriously consider if it's worth going back after this mixed experience. May wait till they upskill their floor staff and show more consideration to their customers. Not much to ask if you pay $300 for a cover for 2.

What an excellent venue to celebrate my fortieth with close family and friends. I love the eclectic style, the food is fabulous (particularly the haloumi chips!) and the cocktails are definitely a treat! The staff were fabulous and everyone had an amazing night.

Great afternoon celebrating my 50th birthday, Jai and the team made it easy to arrange, the food and drinks were fantastic, and the service was faultless. Nothing was too much trouble and we had a wonderful time!

Service was good, food was amazing and cocktails were off the charts Highly recommend 3 Doors Down!

Another great evening!
This time a function for 50.
Great atmosphere, food and drinks.
Thank you again Jai, everyone had a great night!

It has been ages since I have been so impressed with a restaurant like this.

The simplicity of the dishes is done perfectly. I cannot recommend this highly enough.

The food, service and atmosphere is amazing.

The drinks are top notch too.

We held a birthday dinner in the Birdcage section of the restaurant which was wonderful. In organizing the event Jai was fantastic, very responsive and easy to deal with. The food was fantastic, great selection of options in the set menus and the ability to customize choice as-well. Wouldn’t hesitate to recommend 3 Doors Down to everyone.
Thankyou 3 Doors Down, you were awesome!

Great food, great cocktails, great service and great atmosphere…what else can I say but it was…. GREAT!

3 Doors Down Menai has amazing cocktails. Their margarita is one of the best I’ve had. Food is really good too & excellent service from staff. Highly recommend.

Amazing service and quality of food. Was there for the pour and paint and would highly recommend going again.

Great tapas and friendly service.
Live music on Sat awesome singer. Great ambiance.
Happy hr drinks 6pm

Great eclectic atmosphere with extensive cocktail and beverage menu.
Great dishes and presentation but prices are a bit too high across drinks and food for a local village reataurant

I won a Mother’s Day Competition which included a lunch at 3 Doors Down and I was totally blown away with the experience I had with my Mum. The food was so delicious and the cocktails were amazing. The staff were so friendly and helpful. Will definitely be back! Thank you for a beautiful lunch!

There were 33 of us.
Food was yum, servings a little small for large groups.
Great cocktails.
Loved the artist playing.
Fantastic vibe & ambience.

Great Food, Fabulous Cocktails and a Beautiful Vibe. Staff are there for you, but not in your Face. Can't wait to return.

We enjoyed a fabulous tapas meal here recently on a Saturday night. Food was delicious, the staff were super friendly and helpful, the music was fun and everyone enjoyed themselves, including my 11 year old daughter. Portion sizes were much bigger than expected and the staff happily helped us take our last dish home for lunch the next day! (Which was demolished). The table favourites were the arancini and the buttermilk chicken. We will definitely be back!

Loved 3 doors down. We randomly booked for a Saturday dinner and we weren't too sure what to expect, but it was fantastic!
The food, service, drinks and the atmosphere were wonderful. Delicious starters and mains, and the cocktails were awesome.
Definitely going back!

We had an amazing experience from booking to the moment our lunch was over. Ellie is incredible, so accommodating and helpful.
The food and service were faultless. We will definitely be back.