BP

I called last Friday to confirm how long I had to collect my package, I was guaranteed 2-weeks. I came to collect it today and was told my package was no longer there and that the holding time was 7-days. This is extremely frustrating. If the correct information was provided this would never have been an issue. Very disappointing & now I have to chase up my packages whereabouts.

Please train your staff better. I was there today at 6: 09pm trying to collect a parcel. I showed the barcode, the code, the email, my ID, everything. The staff member said my parcel isn't there. Then she apparently tried calling someone in the back to help, put me aside and helped the people behind me. No one came out to help me. After she cleared the line, she took my information again, then open the cupboard again and my parcel were there. She then pull out some paperwork and filled it, slowly. I have picked up parcel from BP Phillip before, no issue at all, walk in, show ID, have the code, walked out. Today the whole thing took 30 minutes, I really don't understand how or why. Please train your staff better and inform them on how to look for parcel, wasting customers time is unacceptable, especially the parcel were in the cupboard the whole time.

Please train your staff before placing them on Counter. People were waiting in three pumps - but the staff was nowhere to be seen. He didn’t activate the pump, the pump was getting crowded.

I had to see through the window and look for the staff. After waiting for 14 minutes, he came to the counter. Useless Staff. They should know the value of customer’s time.

BP was on main road, I pulled in, filled up, paid, then continued on my way. Nice easy and seamless.

I have recently been using my Qantas FF card to earn points at BP service stations. Today the man at the BP, Woden, told me very rudely that my card was old, and shoved it back at me. I asked what I needed to do, and the fellow said 'get a new card'. 'The card needs to be scanned. '
I told the fellow it would have been nice if he had been polite! Meantime, now a 3 car family, who has frequented that particular BP for 35-40 years, has seen the last of us.

Staff either don't know what they're doing, or they're deliberately ripping you off. Been overcharged twice now. AVOID.

Easy access, but it can be difficult heading back the way you came due to the intersection its on