Access Canberra Service Centre

Thanks Rajiv at tuggeranong. Patiently helped me and my mate with a Pensioner's Bus Pass.

Went for my driver's test, and absolutely the place to be for a test, not sure of the test officer name but it's something like Micheal Samson, he made me feel very comfortable and it didn't seem to be like a test but just like 40mins drive with my friend. After which had deal with the staff at counter 1 who explained everything with a great patience and took time to sort all documents and made me completely aware of all the next steps. Thank you to the test officer and staff their who also enjoyed me passing the test.

Had my Driving Test at 10: 20 on 30/01/23, the instructor was very humble and polite and made me very comfortable all the time during the test.
Thank you Team Tuggeranong, Access Canberra.

Best Access Centre. Hands down. Very helpful and friendly staff. Whole process was very efficient.

Well organised customer service process. Friendly efficient staff. So refreshing to have such a good experience dealing with the bureaucracy.

Friendly helpful staff and a short wait, thank you access Canberra Greenway for a quick pleasant transaction.

It was so easy. And the person in the counter helped me a lot. Thank you. Keep up the good work.

Efficient and even though there were a lot of people there, they moved the crowd effectively while being covid safe.

Well done to the staff!

The people behind the counters are doing a wonderful job under extremely difficult circumstances, congratulations one and all

Very helpful with making suggestions drawn from their own knowledge to make my life/experience easier. Keeping going the extra step!

Access Canberra in Tuggeranong is located with ample parking outside the door, although this can get busy during peak times. Good, friendly service and having a concierge on hand to pre-check enquiries and paperwork definitely saves time.

One of the best experiences I've had at Access Canberra - staff who greeted us were friendly AND knew their stuff. Staff behind the counter were patient and helpful. Just great!:)

Very friendly atmosphere and what a smooth transition I had moving a QLD licence to an ACT one. All smiles everywhere that includes the very respectful security guard.

They knew exactly what they wanted and I had the paperwork to provide (based on the inputs provided on the access Canberra website). I went during lunch hour so that I can get the maximum out of the service.

A no nonsense place with order and structure. Its situated at a convenient location too.

Very polite, friendly and professional staff. Very efficient service. Makes me proud of the ACT public service.

Just a note for the security man at the front. Thank you for all your help and taking care of us. Everything went so smooth. You are doing an awesome job with so many people waiting.

Regular experience, and normal processes were done for me in an efficient way, in order to change my NSW registration to ACT.

Had my driving test today and I passed. Thanks to all staff of the Tuggeranong branch specially to the one who assessed my driving skills, he was professional and will let you know what’s wrong and not. More power.

The staff were great, if only the Web sites matched the information needed to help the staff. Filled in all papers before atteeonly to find the details needed on the website did not match that the staff needed. Had to do it all again.

Quite efficient. 15-minute wait. Not enough seats so had to stand. Staff member did her job properly but was anything but friendly.

06.01.2023 9.32am - 11am

I went to do my license, I got a ticket waited, I was assisted by a man whom was very helpful, he asked me to fill in some paperwork while I was waiting, so I filled it to a point, as some of my papers were expired an wanted to double check at the counter, thinking I would get help.

(Waiting) 9no in front of me!
Counter 8 (jackie)

She Made me feel little because of my age and how long it took me to get my license,
She didn’t want to help me finish off my paperwork (it would have taken no longer than 2 min).

I explained I waited to see (her/anyone) to make sure I was doing my papers correct,

She told me they were busy and to go ask the lady that helps when u first walk in, (let’s not forget I already got help and I was waiting to see someone at the counter) an it was a guy when I first come in!

I was tired to argue or defend myself I just finished 3nights, of night shift with emergencies to be greeted with a small mined person like Jackie!

Thanks to Jackie I waited over an hour to be seen again ….

Lucky this time I was greeted ….
by a lovely man @ COUNTER 3 he went over all my papers with me doubled checked everything was correct, he continued to support me with positive words, helping me complete my license without making me feel little.

COUNTER 8 you were rude to me I hope you get more training on how to treat people. Even when it’s busy!

Thank you counter 3